Recently, a patient at a local hospital wrote a nasty letter to the nurse who was caring for her. The patient who signed off as Siew Ling, said that she had to wait “more than 5 minutes every time she (I) pressed the bell for help” and basically told the nurse she was better off retired. Read the rest of the self-entitled greatness here:
The senior staff nurse, who had over 30 years of experience, came back home crying to her daughter after receiving the letter. The nurse’s daughter did not take the letter quietly and put the letter on a local blog, along with her thoughts.
Yesterday I found my mother crying after coming back from work, and she shared this letter with me. I was horrified and outraged that someone could write such a demeaning letter (See attached image).
My mother is a senior staff nurse at a local hospital in Singapore who simply loves what she does. But this letter really broke her heart. It was from a patient who had been admitted for less than a week and she had been verbally abusing my mother, calling her “stupid”, “idiot” and “b*tch”. Once, she even spat on her when the hospital food was not to her liking.
What offended me most was that Ms Siew Ling asked my mother to quit her job just because she is “old”. She may be 63 years old, but I do not think how well she does her job should be based on her age, as my mother has been in the nursing industry for more than 30 years and has garnered extensive experience during her service as a nurse.
This is a tough and thankless job and I hope that people would be more patient towards nurses.
It is outrageous that in return for care and concern, Nurse Ong was spat on. While most of us don’t expect a blow of insults out of a day’s work, other nurses share how vulgarities have become all too common.
Verbal abuse: Not in the job description
Some patients are rude due to stress or sometimes it’s the medication. Others are just downright jerks every day of the week.
Spending a day at the A&E or anywhere close to hospital walls is depressing enough, imagine the nurses who have to keep their spirits up amidst ambulance sirens and depressing news day in day out. It is not an easy job. And that is why not everyone can put on the nurse’s uniform.