8 Times SMRT Ltd (Feedback) Proved They Were The Heroes Of Singapore


Online vigilante group goes from zero to hero

Starting out as a troll site to poke fun at SMRT’s train breakdowns, SMRT Ltd (Feedback) has since evolved into an online vigilante(h) group. Despite having the Protection from Harassment Act in place since late last year, it seems like our favourite trolls are not going to mellow down any time soon, even after being served a protection order from Xiaxue. Here are 8 times when SMRT Ltd (Feedback) were the heroes of Singapore:


In 2011, a series of train breakdowns led to the birth of this satirical Facebook group – SMRT Ltd (Feedback). They began by providing train updates (since the real SMRT didn’t bother to) and provided an avenue for people to complain about the train service.

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Of course, many got trolled, thinking it’s a real SMRT Facebook page. We’re not complaining – at least it brought us some entertainment while waiting for trains in between breakdowns.Screen Shot 2015-02-10 at 4.15.53 pm


 2. Heather Chua

‘Heather Chua’ caused online uproar last year with her constant insults about National Service men, Institute of Technical Education (ITE) graduates, and Malays. No one knew who ‘she’ was until SMRT Ltd (Feedback) decided to take matters into their own hands. Their CSI skills revealed that ‘Heather Chua’ was actually a 22-year-old male, who used photos of Thai model-actress Pimpatchara Vajrasevee as ‘her’ Facebook profile pictures. Needless to say, the real police came in and arrested him. Turns out not all online trolls are made the same.

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3. Anton Casey

Remember the arrogant Briton who posted a photo of his son on the train and claimed that Singapore’s public transport reeked with the stench of poor people? Of course, SMRT Ltd (Feedback) was not going to take it lying down. How dare he insult SMRT trains and their people?

SMRT Ltd (Feedback) revealed where Casey worked, along with his email and even his home address. The popularity of the online troll page resulted in the rapid spread of this information, with Casey eventually apologizing.

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After this saga, Casey fled to Perth, hoping that he could return to Singapore one day when all is forgotten (or would we?). At least one good thing came out of this episode…

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Yay to cheap airfares!

4. Jover Chew

The infamous case of Jover Chew refunding a customer $1,010 in coins and making a Vietnamese tourist beg on his knees for a refund caught the attention of SMRT Ltd (Feedback) last year, who swiftly served him justice. Chew and his family’s particulars were available for all to see, with his address and telephone number leaked. SMRT went on to order pizzas to Chew’s house. Unfortunately, we don’t think the poor deliveryman got paid – not even in coins.

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5. Mobile 22

In another scam case at Sim Lim Square, a maid was charged $957.60 for a warranty after buying a $450 Samsung Galaxy Note 3. A 19-year-old undergraduate was also charged an exorbitant $1,000 in addition to the $999 she paid for an iPhone 6 at the same shop. This injustice ruffled the feathers of SMRT Ltd (Feedback), who posted this…

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and dug out more dirt about Jover Chew. Long story cut short – the shadow director of Mobile 22 is Vanessa Yar, Chew’s property agent. Chew paid Mobile 22’s employees in cash to avoid CPF employer contribution.

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6. Data Register

A suspicious company Data Register Pte Ltd, which appeared to look like a government entity, tried to get other companies to register with it. Accounting and Corporate Regulatory Authority (ACRA) warned the public that they were not affiliated. SMRT Ltd (Feedback) launched #OpsDataMakKau and called for the victims to email them.

However, the fate of Data Register is unknown for now as it seems like all is forgotten (or is it?) when Xiaxue came along.

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7. Crowdfunding

It seems like SMRT Ltd (Feedback) plays the role of a digital Robin Hood pretty well too.

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In a short 7 hours, over S$11,700 was raised – a feat made possible largely thanks to SMRT Ltd (Feedback) and their huge following. Late last year, SMRT Ltd (Feedback) started their own fundraising campaign on Indiegogo, which raised over S$1,305 within the first hour. However, their initial plan to raise USD 10,000 was eventually abolished.

8. GM Pheonix

Last Friday (6 February), a Facebook page named GM Pheonix dropped Prime Minister Lee Hsien Loong with death threats and a bomb threat.

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Yesterday, the folks at SMRT Ltd (Feedback) posted a screenshot which divulged that one of the admins of the page was ‘Demetri’.


They followed up with sharing another Facebook profile which suggested it was linked to GM Pheonix.

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Hopefully the real police will intervene after this.

Trolls upsized

The power of social media is a double-edged sword – while some have applauded the actions of SMRT Ltd (Feedback) and hailed them as Singapore’s dark knight eradicating the vermin of society, others were not as receptive to SMRT Ltd (Feedback)’s actions. Some believed that no matter how erroneous one’s behaviour is, SMRT Ltd (Feedback) should not be causing disturbance to people like Jover Chew and their families. One thing’s for sure – you do not want to come under the radar of SMRT Ltd (Feedback).

Are they Singapore’s most famous trolls or the heroes we need?

You decide.

Featured image via Facebook




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