SMRT Announces Higher Customer Satisfaction With Bus And Taxi Services, Train Breaks Down The Next Day

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Trains Breakdown On First Day Of Written PSLE Examinations

Do you believe in voodoo? Well, Minister for Transport Khaw Boon Wan and SMRT CEO Desmond Kuek might start to, after trains broke down once again this morning (28 Sept). And this comes one day after SMU released a study saying that customer satisfaction with taxi and bus services had risen.

It seems that every time SMRT praises itself for doing a good job, our trains contrive to prove them wrong by breaking down the very next day. The problem this time, is that today is the first day of PSLE written examinations.

SMRT announced train delays on the East-West Line as early as 5.45 am, with the train fault affecting stations between Pasir Ris to Tanah Merah. According to some passengers, the train fault caused commuters to be delayed by more than 30 mins.

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With students rushing to take their PSLE examinations, let’s take a look at how the train fault situation played out.

Suay or what?

We don’t know if it is voodoo magic or sheer coincidence, but this is not the first time that a major train breakdown has occurred a day after SMRT announced its good performance.

Just yesterday (27 Sept), SMRT announced that customer satisfaction scored for bus and taxi services have been on the rise, citing a transport case study by the Singapore Management University.

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A mere 11 hours later (28 Sept), they announced that there was a train fault on the East-West Line.

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The whole situation has got us going like:

One Singaporean noticed the correlation between SMRT’s self-praise and train breakdowns, and called on the transport authorities to stop this curse.

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Here we go again …

Nowadays, there is only one thing about the transport system which remains reliable — pissing Singaporeans off.

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However, this time, SMRT also had to deal with the slew of angry parents who were worried that the train delays would create extra stress for PSLE students.

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National exams beckon

The anger is understandable, since this isn’t the first time train breakdowns have affected PSLE students.

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However, unlike the previous time, students will no longer need to collect a travel chit from SMRT to prove that they are late for their exams.

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Instead, the Ministry of Education has taken the numerous train breakdowns into consideration and have issued an announcement that affected students will be allowed to sit for the full duration of the paper even if they are late.

One Singaporean also pointed that despite SMRT’s failure to fix the breakdowns, they were on the ball in issuing an early warning, unlike the previous times when they went missing.

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Accepting the current situation

With SMRT train breakdowns clearly not showing any signs of improving, it seems that Singaporeans have little choice but to deal with the inconvenience.

Perhaps we could take a leaf out of this lady’s joke book and see the funny side of the situation.

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If not, all we can do is hope and pray that our children will not be so suay again.

Featured image from Twitter.

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