SMRT Twitter Stays Silent For 4 Days Amid Complaints Of More Breakdowns

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SMRT Twitter Doesn’t Mention Any Disruptions, But They Happen

After a slew cases of trains slowing down due to “new signalling system checks” over the past 2 weeks, SMRT’s prolific breakdown rate has, unfortunately, shown no signs of slowing down.

The last “official” disruption recognised by the train operator on its Twitter page was on June 2, and it was silent for a total of 4 days from June 3 to June 6, but things were far from rosy on the ground.

Source

With the help of angry netizens in the Twitter-verse, we documented the “teething problems” plaguing SMRT over the past 6 days.

Friday (June 2)

Many were looking forward to chilling after a long week of work. Having to deal with 3 days of agonising breakdowns in the weekdays before Friday, most simply couldn’t wait to get home to enjoy some well-deserved downtime.

Their plans were, however, unceremoniously disrupted by signalling faults that crippled the North-South line.

It was easily the worst disruption the NSL suffered since the new signalling tests commenced.

According to the SMRT, a signalling fault occurred between Yew Tee and Yishun stations. Both directions were affected, leaving many stranded inside their trains as engineers attempted to resolve the issue.

Passengers were told to add on 30 minutes of additional travelling time, but updates provided by netizens seem to dispute that figure.

The emergency button was allegedly activated on two separate occasions.

It got so bad that the SMRT actually advised commuters to take alternative forms of transport.

Normal train service eventually resumed at around 8.30pm, but MustShareNews understands that the situation did not immediately improve.

Saturday (June 3)

Things appeared to be fine on Saturday — no major disruptions were reported, although a few minor hiccups were reported on the East-West Line (EWL).

Sunday (June 4)

With many already feeling frustrated at 4 days of delays during the work week, Sunday couldn’t have been a worse time for the MRT system to go haywire yet again.

Strangely, the SMRT Twitter, normally so active, was silent. In fact, it had not made a peep since the major disruption on June 2.

The air-con was supposedly faulty as well.

Ironically, The Straits Times had earlier sent out this optimistic tweet in the morning:

Monday (June 5)

Commuters already knew what to expect.

So there was no surprise when it was “business-as-usual” as the NSL experienced yet another delay, this time at Khatib and Ang Mo Kio stations.

The problems persisted till late morning.

As with Sunday’s incident, the latest delay was not reported on SMRT’s Twitter account. However, MustShareNews understands that an obstructed train platform door was the reason for the disruption.

In the evening, passengers were allegedly asked to depart a train on the EWL.

Tuesday (June 6)

Things don’t seem to be improving.

While the signalling system went slightly awry in the late afternoon, things in the evening weren’t significantly better compared with previous days.

Wednesday (June 7)

The Straits Times again boldly declared that no train delays were reported:

Only to be swiftly contradicted by people on the ground.

Leading the newspaper to quickly issue a correction.

And the reports just kept on coming.

One netizen wasn’t happy with the announcements.

Another was caught in a rather unfortunate situation.

Despite the scale of the incidents, SMRT has curiously remained quiet on their Twitter page.

Request For Refunds

In the wake of the breakdowns, some netizens questioned if their rides should be compensated if there is a delay.

There is some good news about that — depending on your definition of good — for those stuck on your journeys.

According to Twitter user @Dumbellz, affected commuters can indeed request for a refund.

However, the cynical side of us does wonder why SMRT didn’t announce anything about refunds over their speakers or on their social media accounts.

Brace Yourselves

Do brace yourselves for a frustrating journey on the MRT over the next few weeks — peak-hour testing will not only continue, the tests are going to get more intensive.

In fact, the first post since the SMRT Twitter awoke from its slumber on Wednesday (June 7) was to promote their blog post answering questions about their new signalling system.

Strange Signals

With commuters still paying full fare and having to endure numerous fare hikes in recent years, we hope SMRT ends up delivering on their promise — a much-improved signalling system that will increase the frequency of trains and reduce the waiting time for passengers.

And for goodness’ sake, SMRT, update your paying customers of any disruptions, even if they are minor ones.

Or has your Twitter account also installed a new signalling system and broken down?

Featured images adapted from Twitter and Twitter

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