On Saturday (14 Oct), DBS customers faced an outage that affected digital banking, payment services, and even ATM services islandwide.
Although all the services were back online the next morning, the situation left many customers who rely on cashless payments unable to pay for food and groceries for most of the day.
Members of the public took to TikTok to share their experiences. Many had to go home empty-handed, scramble for cash, or use an alternate bank account.
One TikTok user shared that he found out about the outage when he went out to buy dinner.
As the ATMs were down, along with PayLah! and PayNow, he was not able to buy dinner or get a haircut as he only had S$1 in his wallet.
He said he also could not ask his mother for help as she was in Malaysia.
“I need help, I’m legit starving,” the user laughed.
“I don’t even think I can take public transport because I don’t use EZ-Link, I use the SimplyGo bank card — I can’t even take the train to ask my friend or family for help.”
Lamenting how he was stuck wherever he was, he joked that he should start a GoFundMe campaign to raise money instead.
Another DBS customer was grocery shopping at FairPrice when the outage happened.
In her video, she said, “PayWave and PayLah! are not working. You cannot even log in to the app.”
As such, she could not pay for her groceries with her credit card.
Fortunately, she had another account with a different bank and could settle her payment with it.
This TikTok user also realised that it might be wise to have some cash on hand in case a similar situation arises.
At the beginning of his clip, he asked if there were any viewers who, like him, did not like to keep cash with them.
Then, he shared how he was on his way to get some takeaway after work. It was at that point he realised that DBS PayNow services were down.
“Heng, I have Maggi at home on standby,” he said in Mandarin.
He joked that he could do his dishes at home, record this video, and not have to do the dishes at the eatery due to being unable to pay for his food.
Have news you must share? Get in touch with us via email at news@mustsharenews.com.
Featured image adapted from TikTok and TikTok.
The coroner said this was the first case of its kind he had encountered in…
The brand-new jet suffered a series of technical issues since its first-ever flight on 19…
The Paradise Tree Snake may have misjudged its landing and ended up on the car.
The 69-year-old was reportedly upset over his neighbour's refusal to apologise.
False claims include that GCB transactions occur without government checks on beneficial owners' identities.
The suspect casually watched as the woman became consumed by flames.