UPDATE (27 June, 6.05pm): The supplier has reached out to the customer to pick up the affected products. It is also giving him S$50 in FairPrice vouchers.
The customer relations hotline as well as the form where customers can submit their feedback to FairPrice Group have also been updated.
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One of the last things anyone would want to find in their food is bugs.
After purchasing crackers from a FairPrice Xtra outlet, a man was shocked to discover two live insects flying inside the sealed package.
Source: Facebook
A FairPrice group spokesperson noted that it is currently in contact with the customer. It has also initiated investigations with the supplier in question.
It added that it has not received similar complaints from other customers.
Speaking to MS News, the customer, Mr Tan, said that he purchased a pack of OB Finest Fig & Almond Specialty Crackers from NTUC FairPrice Xtra in Parkway Parade on Sunday (18 June).
As he was opening up the packaging, however, he sighted something underneath the translucent plastic cover.
Source: Facebook
To his disgust, he found two live insects crawling around inside.
Source: Facebook
“This is not our first purchase of this product,” Mr Tan said. “We do not know if there were eggs of the insects or the sort in our previous purchases.”
Mr Tan shared a video with MS News, where someone turns the package around to show that it’s unopened.
The seal on the box appears unbroken as well.
Source: Facebook
Additionally, there’s also an unidentified white powdery substance on the package.
Alarmed, Mr Tan kept the package closed and reached out to FairPrice via email.
In response to MS News’ enquiries, a FairPrice Group spokesperson said it has talked to the supplier to begin investigations.
It is also in contact with the customer.
“This appears to be an isolated incident as checks on existing batches did not reveal any abnormalities and we have not received similar customer feedback recently concerning the product in question,” the spokesperson stated.
They added that customers can return or exchange products that are of unsatisfactory quality at the same store of purchase with a receipt.
Customers can also reach out to FairPrice Group via their Customer Relations Hotline at 6380 5858 or submit their query through this form at https://www.fairprice.com.sg/
On 27 June, the customer told MS News that the supplier of OB Crackers in Singapore has contacted him to pick up the affected products.
It is also giving him S$50 in FairPrice vouchers.
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Featured image adapted from Facebook.
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