Food

S’porean Rates Food Delivery Customer Service, Ranks Deliveroo Top For Quick Reply & Refund

Singaporean Rates Food Delivery Customer Service Based On Their Responses

Food delivery services have seen a rise, particularly during the Circuit Breaker period when we could only go out to buy essentials. However, this doesn’t mean that they have the same quality of customer service.

Source

A Reddit user weighed the pros and cons for the customer service of popular delivery apps.

Source

It seems that Deliveroo comes out on top in the eyes of this netizen.

Netizen rates 3 customer service arms of food delivery services

A Redditor shared on r/singapore their experience with the customer service of Deliveroo, Foodpanda and GrabFood.

According to the netizen, Deliveroo was given the top rating in terms of customer service due to their concise writing and the immediate refund given for a botched order.

Source

Although Foodpanda took 2-5 days to resolve an issue, a refund was still given within 2 days.

To them, the downside was that the email wasn’t concise, with a long preamble about the issue a customer faced.

 

Source

Furthermore, there was a random unsolicited fact about the numbers of burgers Americans eat.

Source

GrabFood also had a neat email format like Deliveroo, with clear and concise language.

Source

However, no apparent refund was given over a spillage, though we’re unsure if they followed up with the customer later on.

Different priorities for customers

While many Singaporeans care about value for money and delivery speed, some also appreciate the efficiency of good customer service in case of a mishap.

Regardless of where our priorities lie, we should continue to appreciate honest delivery riders who work hard every day to send orders to our doorstep, no matter rain or shine.

The rankings are only one netizen’s opinion after all, and our individual experiences may differ. Those who agree may have certain reasons, while others have theirs.

What are your experiences with these services in terms of customer service? Let us know in the comments or drop us an email.

Have news you must share? Get in touch with us via email at hello@mustsharenews.com.

Featured image adapted from Deal Street Asia.

Julian Tay

Julian loves to tell the stories of people and places with a camera and pen. If not, he'd be at a kopitiam, stoning.

Recent Posts

40 kindergarteners & teachers trapped in M’sia cave during flash flood, rescued after 2 hours

Authorities ferried all 40 out of the cave using a boat within 2 hours.

22 Nov 2024, 12:29 pm

Man in US who called police for help killed by officer while fighting home intruder

The family's attorney has called for an immediate arrest warrant for the officer and for…

22 Nov 2024, 12:25 pm

COURTS Black Friday sale: Big discounts on Apple & Samsung, plus Dyson & Nintendo freebies

Happening for three days only both online and offline.

22 Nov 2024, 12:00 pm

Car flips on its side after Yishun accident, driver missing from scene

The police are investigating the incident.

22 Nov 2024, 11:51 am

I rewatch the ‘Harry Potter’ films every year & this is what I thought of ‘Visions of Magic’ at Sentosa

Hint: Even James and Oliver Phelps -- who actually starred in the movies -- were…

22 Nov 2024, 10:54 am

Mixue S’pore’s S$1 cone will cost S$1.50 from 25 Nov due to rising cost of raw materials

Mixue will be giving out 1,000 vouchers at each store.

22 Nov 2024, 1:28 am