Passengers’ complaints about their unpleasant experiences with the ride-hailing platform Grab are aplenty online.
But rarely do we get such posts from drivers shedding light on their personal encounters. Recently, an alleged Grab driver shared about their unfortunate near miss of a far pick-up bonus.
They took to Facebook to air their grievance, noting that the miss was down to the most minute figures.
On 7 Feb, the alleged Grab driver shared their recent communications with Grab’s Help Centre via the Singapore Private Hire Car Drivers & Riders Community on Facebook.
The screenshot was Grab’s response to a driver who had not received their Far Pick-up bonus.
Grab’s customer service explained that the driver did not travel far enough to pick up the passenger.
It goes on to specify a particularly precise number for the actual distance the driver apparently covered.
According to Grab‘s website, drivers have to travel at least 3km to pick up a passenger to qualify for the incentive.
Going by the number in the screenshot, the driver missed the mark by just a few centimetres.
Grab’s website further explains that distances are calculated using the GrabNav Map Navigation.
Source: Grab Singapore
It also states that if a job qualifies for the Far Pick-up bonus, the driver will be notified on the in-transit screen.
The post sparked a barrage of comments with some Grab drivers claiming that they’ve faced similar issues.
One Facebook user alleged that his passenger was 3.3km away from his location but Grab calculated a shorter distance.
Source: Facebook
Other drivers provided suggestions to circumvent such issues.
One user said it would be helpful to directly call Grab’s customer service line.
Source: Facebook
Another reminds drivers to immediately take a screenshot of the GPS as proof.
Source: Facebook
While it’s unfortunate that the driver missed out on the bonus by such a slim margin, we’re glad to see other drivers offering help to address the matter.
Whether it’s a system issue or the driver genuinely not hitting the minimum distance required is unclear, so let’s refrain from speculating.
Hopefully, though, all drivers will be more aware of the requirements they need to meet to qualify for various incentives.
And if the driver was truly denied of his bonus, we hope he’ll be able to resolve the matter soon.
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Featured images adapted from Singapore Private Hire Car Drivers & Riders Community on Facebook and mhong84 on Shutterstock via TechRadar.
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