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ICA Not Accepting Walk-Ins For Appeals To Expedite Passport Applications

ICA Allows Walk-Ins Only For Specific Passport Matters

As Singaporeans make vacation plans after a long hiatus, many have been scrambling to get their passports renewed.

This led to long lines forming at the Immigration & Checkpoints Authority (ICA) Building.

To focus resources on processing and issuing passports, ICA announced on Wednesday (15 Jun) that they are only accepting walk-ins for specific passport matters.

Source: Immigration & Checkpoints Authority on Facebook

For now, Singaporeans will not be able to walk in to appeal to expedite passport applications.

No walk-ins for appeals to expedite passport applications

In light of the long queues at the ICA Building over the past months, ICA is gradually streamlining their processes.

For one, they’re temporarily suspending walk-in appeals to expedite passport applications.

Instead, applicants who wish to submit an appeal for urgent travel should do so online here.

Folks who’d like to check their passport applications, meanwhile, can use the MyICA mobile app.

Applicants need to show supporting documents

Earlier this month, it was announced that only passport applicants with appointments can enter the ICA Building.


Now, in order to gain entry, applicants will need to present one or more supporting documents.

For passport collection, they’d have to show the following:

  • eAppointment booking
  • Manual collection slip
  • Pink notification card
  • Online notification that passport is “Ready for Collection”

Those visiting the ICA Building to submit supporting documents or re-submit photographs will need to show the following:

  • Email notification to submit supporting documents
  • Online notification to re-submit photograph

ICA encouraged those re-submitting their photos to do so online.

It’s also advisable for eligible applicants to collect their passports at the 27 selected post offices instead of visiting the building.

No additional fees are payable to collect passports at post offices.

Only go down to the ICA building if necessary

With long-awaited travel plans locked in, ensuring your passport is renewed and up to date is the last hurdle between you and your vacation.

ICA is working hard to channel their resources towards processing and issuing passports efficiently to ensure everyone can embark on their travels.

So do cooperate with them and only go down to the ICA Building if absolutely necessary.

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Featured image adapted from Google Maps.

Sabrina Seng

Sabrina is always facing some form of existential crisis but other than that, she's pretty chill.

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