Working at a restaurant is tedious labour that involves long hours and interactions with strangers. Sometimes at the end of a tiring day, F&B staff can let their fatigue get the better of them, causing them to snap at customers.
On Monday (18 Apr), a woman took to Facebook to complain that a staff member at a Pasir Ris prawn noodles restaurant had called her a “demanding b***h” when she questioned their closing time.
Source: Facebook
After the incident, the woman informed the restaurant of the staff’s behaviour.
The restaurant, King of Prawn Noodles, then apologised for the employee’s conduct and assured the customer that they were investigating the matter.
According to the woman’s post in the Complaint Singapore Facebook group, she had patronised the King of Prawn Noodles restaurant at E!Hub and placed her order at 8.46pm.
The cashier then informed her that she would have to finish her meal by 9.20pm.
Confused, the lady asked why this was so as the closing time was stated as 10pm online.
Source: Facebook
She then claimed that the cashier told her that the staff needed time to clean up. The woman thus promised that she and her friend would try their best to adhere to the timing.
When the woman went to collect her food, the cashier again reminded her of the 9.20pm cut-off time, pointing to a sign with their operating hours.
Source: Facebook
Reading the sign, the woman asked about the discrepancy between their opening hours online that stated 10pm, the sign that said 9.30pm, and the cut-off given to them at 9.20pm.
The cashier once again replied that they needed time to clean up. To her surprise, he then allegedly said,
You don’t want to be a demanding b***h right?
When she asked if he just called her a “b***h”, the cashier allegedly said, “You want to hear it again?”
Shaken by this, the woman told the cashier he had no right to call her a “b***h” and asked if he wanted to apologise.
At that point, her friend’s order was apparently ready, so the latter walked up to the counter. Hearing the pair’s exchange, the friend also asked the cashier to apologise to the woman, but he reportedly refused.
When the woman requested for his name and to see his manager, he simply replied that he could not tell her his name and that the manager was not around.
At this point, other customers also stepped in and insisted he apologise.
He eventually begrudgingly did so but allegedly not without rolling his eyes. The woman then stepped away to have her meal.
Source: Facebook
In a photo, she showed that she still finished her prawn noodles before 9.20pm. She admitted that the food was delicious but she will not be returning to the restaurant because of this experience.
Source: Facebook
The woman said that she was infuriated by the staff’s attitude and later decided to share her experience online.
In her Facebook post, the woman attached a photo of her message to King of Prawn Noodles, informing them of the incident.
Source: Facebook
In the exchange, the restaurant agreed that the cashier’s behaviour was unacceptable and said that they would promptly begin investigations.
Following that, they explained that the cashier was a temporary staff, which, nevertheless, did not excuse his behaviour.
It is understandable that a restaurant’s operating hours can sometimes vary based on manpower and circumstances.
Nonetheless, this incident could have been avoided if both parties had communicated with more understanding and empathy for each other.
Hopefully, King of Prawn Noodles will get to the bottom of the incident and find ways to make it up to the customer for her unpleasant experience.
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Featured image adapted from Facebook.
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