The tourism performance of Resorts World Sentosa (RWS) was “unsatisfactory” over a three-year period, according to a statutory board that issues licences to gambling operators.
This was announced by the Gambling Regulatory Authority (GRA) in a statement on Monday (18 Nov).
Source: Google Maps
RWS’ tourism performance was evaluated from 1 Jan 2021 to 31 Dec 2023, GRA said.
This assessment by an independent panel took into account the integrated resort’s ability to “develop, maintain and promote” itself as a “compelling tourist destination that meets prevailing market demand and industry standards”.
Source: Resorts World Sentosa on Facebook
Besides the panel, views of the Ministry of Trade and Industry, Singapore Tourism Board, and Sentosa Development Corporation were also considered.
After the evaluation, the panel found “a number of areas” that required “rectification and substantial improvement”, GRA said.
Thus, an “unsatisfactory” rating was handed out.
The panel recommended that RWS be evaluated again in two years, i.e. 2026.
Accordingly, RWS’ casino licence was renewed for two years from 6 Feb 2025.
Source: Google Maps
In contrast, the normal length of a casino licence is three years, according to Regulation 5 of the Casino Control (Casino Licence and Fees) Regulations 2009.
GRA, however, may issue a licence shorter than three years “for any other reason” if it is of the opinion that three years “is not appropriate”.
Source: Singapore Statutes Online
GRA will continue to work with the relevant authorities to ensure RWS meets the requirements, it said.
At the end of last year, GRA fined RWS S$2.25 million, according to a statement on 8 Dec 2023.
This was for failing to perform due diligence checks on customers, which were required when cash of S$5,000 or more was deposited into a patron’s account.
GRA said between December 2016 and December 2019, RWS didn’t perform the checks when its employees collected cash of S$5,000 or more from third parties for depositing into patrons’ accounts.
Source: Alexander Grey on Unsplash. Photo for illustration purposes only.
Specifically, the identities of the third-party depositors weren’t established — the requisite identifying information wasn’t recorded, nor were their identities verified using “reliable and independent sources” as required under regulations against money laundering and terrorism financing.
GRA also flagged “systemic failures” that resulted in non-detection of the non-compliances, saying:
When the non-compliances were detected, RWS took prompt action to improve its processes and engaged an independent party to review their standard operating procedures. RWS has also undertaken a review of its corporate culture, with a view to strengthening its internal controls and corporate governance.
GRA took a “serious view” of the lapses and “will not hesitate to take disciplinary action against errant casino operators”, it added.
Thus, it would continue to exercise tight supervision over the operators’ compliance with regulatory requirements.
Also read: Senior Casino Staff Allegedly Get 2.5% Of Newcomers’ Pay Raise, RWS Reviewing Jobs & Salaries
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Featured image adapted from Google Maps.
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