Customer served eggs that look undercooked at Toa Payoh food court, Koufu professes regret

Customer shares photo of undercooked eggs from Koufu food court in Toa Payoh

After ordering a breakfast toast set that included soft-boiled eggs, a customer was dismayed to be served eggs that were unsatisfactory.

From a photo she shared on Facebook of the eggs, they appeared to be undercooked.

Source: Vivian Cheng via COMPLAINT SINGAPORE on Facebook

Service ‘not friendly’ at Toa Payoh food court

Posting in the Complaint Singapore Facebook group on 19 Oct, the woman said she had ordered a toast set from the Koufu food court in Toa Payoh, ostensibly referring to the one on the second floor of the HDB Hub.

At the outset, the uncle serving her was “not friendly”, she complained.

Source: Google Maps

She added that he forgot to give her the eggs, which are typically part of a toast set.

Then, he claimed she had indicated that she didn’t want them, according to her post.

Netizen says eggs from Toa Payoh are undercooked

Finally, when she did receive her eggs, they looked undercooked, with the woman asking netizens:

Are soft-boiled eggs supposed to be like that?

Almost all who commented said the eggs looked “raw” or undercooked and advised her to send them back.

Source: Facebook

Some netizens also warned that she could contract salmonella if she consumed the eggs.

Source: Facebook

Koufu professes regret

One of the comments came from Koufu, which professed “regret” for the woman’s experience.

Source: Facebook

To ensure such an incident will not happen again, the food court operator will look into “on-the-job-training” to prevent service lapses, it said.

It will also ensure service staff are “well trained” on the food preparation, it added.

In response to MS News’ queries, Koufu echoed its comment, stating that its management launched an investigation immediately after receiving the online feedback.

“On the day of the incident, no other similar cases were reported by other customers, so it might be an isolated case,” it said, adding that it sincerely apologises “for the unpleasant incident.”

The company also assured that regular checks will be carried out on the eggs before serving them to customers. Additionally, staff will undergo retraining on the food preparation process to ensure the quality of the soft-boiled eggs meets the required standard.

“The management will closely monitor the situation to ensure such incidents do not happen again.”

Also read: Koufu Staff At SGH Allegedly Serves Stale Bread & Rolls Eyes At Customer, Company Investigating

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Featured image adapted from Vivian Cheng via COMPLAINT SINGAPORE on Facebook and Google Maps.