Community

Toll Booth Worker Abused To Tears; Puts On A Smile For Drivers Anyway

Toll Booth Worker Tirelessly Works To Give Her Best Service

Ask any employee in the service industry and you will often hear that their work is no walk in the park.

Other than striving to provide customer satisfaction, service workers also have to deal with less-than-understanding buyers and still keep up their smile in spite of whatever mood they are in.

A toll booth worker in China remained extremely professional as she put forward her best attitude in the spirit of service, despite facing backlash from her customers.

You can view the 1-min original video here uploaded by South China Morning Post, that has since gone viral.

[arve url=”https://www.facebook.com/scmp/videos/458712441328724/” duration=”1M8S” /]

Helped move stalled car out of the way

The worker, whose name is not known, was doing her duty of collecting tolls from drivers who pass through the booth.

When she saw there was a car which had broken down, she went over to help move it out of the way.

Teared up after abuse from drivers

However, this kind action of hers wasn’t taken too nicely by other drivers in the queue.

Unhappy that they had to wait so long to get through the booth, the drivers gave her a scolding, which left her in tears.

Source

 

Kept up her smile

In spite of the emotional ordeal she went through, the worker forced herself to keep up her smile when she turned to face other drivers.

Source

She appeared to remain professional, even as she was captured greeting her next customer.

Source

Video went viral, attracting sympathy from netizens

The footage, seemingly recorded from a CCTV in the booth the worker sat in, has since gone viral on social media.

Many netizens were abuzz with sympathy for the toll booth worker, with many leaving encouraging notes for her.

Recognising the toughness of the customer service line, this netizen expresses her sincere respect for the worker.

Source

This particular netizen also weighed in on the harsh reality of the customer service line.

Source

Another suggested she could have done things differently so she can still perform her duties while getting help for the driver whose vehicle had broken down.

Source

Lastly, this netizen makes a firm point on how we should all be nice to one another as human beings.

Source

A smile goes a long way

While many netizens have come out to praise her professionalism, it is worthwhile to note that there are also many other customer service professionals out there who ply their trade tirelessly day by day.

They simply hope to let their customers in Singapore enjoy the best service they can.

Let’s all seek to be more gracious to the customer service workers in our lives — a small “thank you” or a smile will definitely go a long way in brightening up their day!

Featured image from South China Morning Post on Facebook.

Daphne Yow

Daphne was so obsessed with her brother's giant Snorlax plushie that he got her the exact same one.

Recent Posts

Continuous heavy traffic expected at S’pore-JB checkpoints till end of 2024: ICA

A record of more than 553,000 travellers crossed both checkpoints on 13 Dec.

22 Dec 2024, 7:25 pm

H5N1 poses ‘highest risk’ of becoming next pandemic, S’pore health authorities monitoring situation

There has been no year-end Covid-19 wave, as had been expected.

22 Dec 2024, 6:42 pm

Wagyu beef worth S$5,700 found in car entering JB from S’pore, M’sian driver arrested

The beef was imported without a veterinary health certificate and halal certification.

22 Dec 2024, 5:40 pm

Long queue forms at Jalan Besar Stadium for tickets to ASEAN Championship semi-final

One fan started queueing as early as 7am.

22 Dec 2024, 4:50 pm

Toys“R”Us in Japan sends parcels in plain boxes before Christmas, praised for protecting ‘Santa’s surprise’

The company made the change after parents said they wanted to make sure their gifts…

22 Dec 2024, 4:36 pm

Google Maps helps Spanish police arrest murder suspects caught transporting corpse on Street View

An incredible twist of fortune for the police -- and a stroke of bad luck…

22 Dec 2024, 2:59 pm