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17 Burger & Lobster Jewel Changi Patrons Get Gastroenteritis, Outlet Suspended Till Further Notice

4 Hospitalised After Eating At Burger & Lobster Jewel Changi, In Stable Condition

Famed London restaurant Burger & Lobster opened their first outlet in Singapore to great fanfare in 2019.

Queues quickly formed at Jewel Changi Airport for fans of its renowned lobster rolls.

Unfortunately, 17 of their patrons have now come down with gastroenteritis.

Source: Eatbook

The outlet has now been suspended till further notice.

Patrons dined at Burger & Lobster Jewel from 7-15 May

In a Facebook post on Monday (16 May), the Singapore Food Agency (SFA) said they were investigating six incidents together with the Ministry of Health (MOH).

Source: SFA on Facebook

These six incidents involved a total of 17 people suffering from gastroenteritis, otherwise known as stomach flu.

They had all dined at Burger & Lobster Jewel from 7 to 15 May.

4 people hospitalised

Four of these customers were even hospitalised, SFA said in a media release on their website.

Thankfully, one of them has already been discharged, while the other three are in stable condition.

The rest of the nine cases either sought outpatient treatment, self-medicated, or recovered without treatment.


Burger & Lobster Jewel operations suspended

Ongoing transmission is suspected, SFA also said.

Thus, they’ve suspended the food business operations of the Burger & Lobster at Jewel Changi Airport.

This will take effect from Monday (16 May).

Source: Google Maps

SFA didn’t specify an end date for the suspension, saying only that it’s “until further notice”.

Burger & Lobster Jewel must fulfill tasks to reopen

Perhaps that’s because the restaurant would have to do quite a number of things before it can resume operations.

Firstly, for their food handlers to go back to work, they must retake and pass their Food Safety Course Level 1.

They should also test negative for food-borne pathogens.

Burger & Lobster Jewel’s appointed Food Hygiene Officer must retake and pass the Workforce Skills Qualification (WSQ) Conduct Food and Beverage Hygiene Audit course.

The premises will also have to be cleaned and sanitised, including equipment and utensils.

Source: Google Maps

All ready-to-eat food and perishable food items must be disposed of.

High standards of food hygiene expected

If you’re still looking to get your lobster rolls from Burger & Lobster, there’s still their second outlet in Raffles Hotel.

However, it’s slightly disconcerting that this could happen to a well-known international chain in our award-winning airport.

But it goes to show how high the standards of food hygiene are expected to be at Singapore’s food establishments.

SFA will not hesitate to take action against any violations of the Environmental Public Health Act.

MS News wishes the affected customers a quick recovery from stomach flu.

Have news you must share? Get in touch with us via email at

Featured image adapted from Eatbook.

Jeremy Lee

Analog person making do with a digital world.

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