Update (3 Apr, 10.30am): In response to MS News‘ enquiries, SingPost says it takes a serious view of the matter and have asked the cleaning agency to ensure hygiene standards are maintained.
The article has been updated to include SingPost’s response.
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Changi Airport is renowned for being world-class, having won the World’s Best Airport numerous times.
But for one TikTok user who works within the airport’s sprawling compound, the toilets for back-end staff could not be further from world-class.
According to her, one particular toilet for staff “has been the same for many years” despite multiple attempts at feedback.
@jihae_0706 Tourists only see the nice parts of Singapore😫 The toilets from Singpost. You can smell pee when walking past#Singapore#truesituation#changiairport ♬ Mii Music but It Makes You Uncomfortable – lukeitslukas
In the video, the floors are dirty and wet, and you can see baby cockroaches crawling around.
Although the toilet is located within Changi Airport, it is not managed by them but by SingPost, a Changi Airport Group spokesperson told MS News.
The video, posted on 1 Mar by @jihae_0706, was captioned, “Tourists only see the nice parts of Singapore”.
“You can smell pee when walking past,” the caption also read.
The people who work at the back end, handling all your baggage, get nasty toilets.
Source: @jihae_0706 on TikTok
She claims the toilet used to be worse too.
In the video, you can see the sink area filled with at least two dead insects.
There’s a hand soap bottle, but the handle appears dirty, and the bottle has been left there for years.
Source: @jihae_0706 on TikTok
In a subsequent video, the OP stated she used to put fresheners in the toilets, but they’d mysteriously go missing later.
Source: @jihae_0706 on TikTok
She even brought her own hand soap bottle for the toilet because she wasn’t willing to use the soap bottle that was already there.
“I mean they can build so many airport terminals . . . but can’t provide workers with better toilets?” read a caption.
“The workers who make everything work like clockwork, aren’t appreciated.”
In response to MS News‘ queries, a Changi Airport Group spokesperson said they’d conducted investigations and found that the toilet in question is located within the Airmail Transit Centre.
SingPost manages the Airmail Transit Centre.
SingPost told MS News, “We take a serious view of the matter and have informed the cleaning agency to ensure that the hygiene standards at Airmail Transit Centre toilets have been maintained.”
“We will monitor the condition of our facilities closely,” it added.
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Featured image adapted from @jihae_0706 on TikTok.
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