When a customer accidentally overpaid at a Chinatown rojak stall, the stall owner promptly refunded the difference.
Better yet, the refund was processed without requiring the customer to return to the stall, said Victor Goh, owner of Crispy Rojak in Chinatown Complex.
Source: Google Maps
In a post on the Hawkers United – Dabao 2020 Facebook group, Mr Goh shared that an unknown customer had patronised his stall on 10 Dec.
The customer purchased a S$10 portion of rojak but mistakenly paid S$100 via NETS QR.
Mr Goh shared a screenshot of his NETS transactions, where the S$100 payment stood out among the usual single- and double-digit amounts.
Source: Victor Goh via Hawkers United – Dabao 2020 on Facebook
Mr Goh also posted an email he sent to NETS on 12 Dec, enquiring about how to refund S$90 to the unknown customer.
Source: Victor Goh via Hawkers United – Dabao 2020 on Facebook
Fortunately, he managed to figure out the process and informed the customer through his post that the refund was “on the way”.
The customer did not even need to visit the stall personally to resolve the matter.
Mr Goh also urged customers to be more careful when using QR payments, quipping:
[Don’t] give me Christmas Ang Pow ah. Thank you!
Netizens applauded Mr Goh’s honesty, wishing him good business and pledging to support his stall.
Source: Facebook
One commenter expressed surprise that a unilateral refund via NETS was possible, as other cases often required appeals to locate overpaying customers.
Source: Facebook
A woman even asked Mr Goh how to refund customers, and he willingly taught her.
Source: Facebook
A similar incident happened in March when a customer accidentally paid S$700 for a S$7 meal at a food stall in Serangoon Garden Market & Food Centre.
The stallholder posted on Facebook in an attempt to locate the customer, providing a contact number for them to get in touch.
It was later revealed that the customer had transferred the amount via PayLah.
Eventually, the customer’s brother reportedly visited the stall to collect the balance of S$693.
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Featured image adapted from Victor Goh via Hawkers United – Dabao 2020 on Facebook and Google Maps.
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