On 29 June, some CIMB Bank users were shocked to find that their bank accounts were completely depleted. According to 8world, one user was about to make a transaction when he found that his balance was zero.
Source: 8world
The user had to pay bills, which made him very nervous about the situation.
Several other users also reported similar issues and voiced their complaints on CIMB’s social media.
Some even reported that their balance was in the negative.
One user who called customer service hotline to report the error, said customer service staff informed him that the issue would be resolved within the day.
However, the user felt that CIMB was slow to address the issue, only making a public statement after customers began leaving complaints on social media.
At 1.45pm, CIMB Singapore made a statement addressing the error.
It said that the bank has identified the root cause of the issue, and are working to amend it.
“We assure all our customers that your account is safe and we thank you for your understanding,” it said.
At around 7.15pm, the back provided an update on the situation, stating that it experienced a “technical issue”.
“While both inbound and outbound transactions were successfully processed by the bank, certain transactions were not being reflected in the bank account balances of a small group of affected customers,” the Facebook post explained.
The bank also assured its customers that its banking systems and accounts have not been compromised, adding that those who have been affected will have their funds reflected in the system within the next 24 hours.
By 30 June, at around 9am, CIMB posted another update saying that the majority of affected users have their transaction postings reflected in their accounts.
The bank added that there remains a small group of affected customers that the bank is working with because their accounts “require additional checks to resolve the issue”.
CIMB assured the public that it’s channels “remain effective” and its banking systems secure, apologising for the inconvenience caused.
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Featured image adapted from 8world.
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