Customer allegedly finds cockroach in Mr Bean drink, company investigating matter

Update (19 March, 12.38pm): Responding to queries by MS News, the Singapore Food Agency (SFA) confirmed that it is looking into the matter.

“Food safety is a joint responsibility. While SFA puts in place and enforces the regulatory measures, food operators must play their part by adhering to good food hygiene and preparation practices,” it stated.

It added that food operators should also ensure their premises are clean and well-maintained.

Members of the public who have concerns about food safety practices can also make a report to SFA via its online feedback form.

“SFA takes a serious view towards food safety and will investigate all feedback alleging poor food safety practices. As part of the enquiry and gathering of evidence, SFA may engage the feedback provider for more details and will not hesitate to take enforcement action if sufficient evidence has been obtained.”

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Customer says she was sipping drink from Mr Bean when she spat out a cockroach

A customer got more than she bargained for when she allegedly sipped something from her Mr Bean drink that wasn’t supposed to be there.

When she spat it out, she came to the sickening realisation that a cockroach had been in her mouth.

Mr Bean said that it is conducting a full check of the premises.

Woman’s colleague bought drink from Mr Bean in Queenstown MRT

Posting in the Complaint Singapore Facebook group on Monday (18 March), the woman said she had initially been enjoying her drink since 12pm.

She added that the drink was bought by a colleague from the Mr Bean outlet in Queenstown MRT station.

She continued to drink it till the “later part of the day”, she said.

Woman allegedly spits out cockroach from Mr Bean drink

At one point, she sipped in something that was “not a pearl”.

It also had a crunch to it, she added.

She spat it out, and was horrified to see a cockroach, she claimed.

She then felt “sick”, wondering what sort of bacteria she had been ingesting since noon.

Woman contacts SFA over the matter

The woman called for the Singapore Food Agency (SFA) to look into the matter.

In the comments, she confirmed that she had already contacted the agency directly.

A netizen advised her to see a doctor and keep a sample of the drink as evidence.

Another commenter seemed open to the possibility that the cockroach may have entered the drink after purchase as he asked her whether the cup left her possession while she was drinking from it.

Mr Bean apologises for alleged cockroach incident

Later in the evening, Mr Bean left a comment on the woman’s post apologising for the incident.

It asked her to send over her contact details in a private message so it could speak to her and gather feedback.

The company would also start investigations, it said.

Mr Bean conducting full check of Queenstown premises

In a statement provided to MS News, Mr Bean said it was aware of the incident.

The company has activated a full check of the Queenstown premises immediately, as a precautionary measure, it added.

It has also reached out to the customer for more information so that it can carry out a thorough investigation.

The customer will be kept updated, it said.

MS News has contacted the customer and the SFA for more information.

Also read: Customer finds cockroach pieces in Pepperoni Pizza, Pizza Hut investigating incident

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Featured image adapted from Complaint Singapore on Facebook.