If you’re a frequent user of ComfortDelGro (CDG)’s Zig app, you might want to keep an eye out for extra charges on future ride bookings.
From 1 July, customers can expect to pay an additional S$0.70 when booking their rides through the CDG Zig App.
The taxi operator announced its new platform fee charge through a Facebook post on Monday (19 June).
The collected fees will apparently be used for the enhancement of their service quality.
In their Facebook post, CDG informed customers that they were introducing a platform fee of S$0.70 per ride booked on the CDG Zig App.
The fee, which also applies to limousine transfers made through the app, will be effective from 1 July 2023.
Elaborating on the change, the taxi operator shared that they have been “regularly enhancing” the app with more services such as merchant deals, restaurant reservations and food takeaways.
Source: ComfortDelGro Taxi
Other services they have introduced include electric vehicle charging points and private bus charters.
The firm added that they were introducing the platform fees “to continue to enhance the quality of (their) services” to customers.
In spite of this, customers who book rides via call and text channels will not be affected by the fee.
According to The Straits Times, the 4,000-driver strong transport operator held their annual general meeting in April.
During the meeting, they told shareholders they were upgrading their app with new and improved user functions and services.
It was not specified what these functions and services would be.
ComfortDelGro will share more information on their new platform fee through their website in due time.
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Featured image adapted from ComfortDelGro.
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