Technical Glitch Causes Wrong Deductions From 20,000 EZ-Link Cards, 99.5% Of Customers Refunded

Payment Network Glitch Causes Wrong EZ-Link Deductions

While our individual EZ-Link transactions may not be that substantial, they may add up to a significant amount altogether.

So when some customers spotted suspicious transactions happening on their EZ-Link cards, they were understandably concerned.

On Friday (17 Jun), EZ-Link said that 20,000 customers had wrong deductions made from their cards due to a payment network glitch earlier this month.

The company, however, said that 99.5% of these customers have already received refunds.

EZ-Link payment network glitch caused wrong deductions from 20,000 cards

Responding to MS News‘ queries, EZ-Link explained that the wrong deductions were due to a technical glitch from its partner payment network.

As a result, wrong deductions were made to EZ-Link cards belonging to some 20,000 customers.

However, EZ-Link said 99% of affected customers have already received refunds by 9 Jun, just two days after the glitch.

As for the remaining customers, EZ-Link claimed that the delays in refunds were due to issues with their cards.

Customers complain about wrong deduction on EZ-Link’s Facebook page

Since earlier this month, a number of customers have taken to EZ-Link’s Facebook page to complain about unauthorised transactions from their cards.

 

The majority of these customers pointed out that the suspicious transactions took place on 7 Jun.

One customer alleged that she lost about S$20 from her card due to this incident. Moreover, her transaction history did not reflect these deductions.

EZ-Link had, on 8 Jun, addressed the wrong deductions and assured customers that they were working on refunding those affected.

Customers were also advised to DM the page with details of their EZ-Link cards and their contact information.

Hope affected customers get their money back

As more establishments accept EZ-Link as a payment method, our EZ-Link cards have become an increasingly vital part of our wallets.

Though wrong deductions like these are always concerning, we’re glad EZ-Link refunded the affected customers within such a short period.

If you know anyone who might have been affected by the glitch, tag them in the comments so they’ll know what’s going on.

Have news you must share? Get in touch with us via email at news@mustsharenews.com.

Featured image adapted from Public Transport Council on Facebook.