Latest News

S’pore Woman Gets Cuts From Glass Shard In Dunkin’ Donuts Doughnut, Files Complaint To Company

Singapore Woman Gets Cuts From Glass Shard When Eating Dunkin’s Donuts Doughnut On 20 Jul

Dunkin’ Donuts is a very popular haunt, regardless of whether you have a sweet tooth or not. Their pastries are to die for and sinking your teeth into them feels pretty much like ascending to heaven.

A lady in Singapore, however, recently ended up with a nasty cut when she bit into a doughnut from the Dunkin’ Donuts outlet in Ang Mo Kio.

Source: Facebook

The store has since provided a refund and apologised for the incident.

Woman allegedly finds glass shard in doughnut from Dunkin’ Donuts AMK

On Wednesday (20 Jul), Ms Thaipjoy posted details of the incident to the Complaint Singapore Facebook group.

Earlier that day, she reportedly purchased a piece of ‘Double Choc Cake’ doughnut from the Dunkin’ Donuts outlet at AMK Hub.

Source: Facebook

After chewing for a while, she realised that something had “sliced” her mouth and she promptly spit the food out.

The offending item was purportedly a glass shard that measured 1 by 1.5cm. Upon realising what she had nearly swallowed, the woman marched back to the store to confront the staff.

Source: Facebook

At the stall, the manager apparently posed several questions regarding her experience and asked Ms Thaipjoy to open her mouth for staff members to observe the wound.

Source: Ms Thaipjoy

Ms Thaipjoy also shared that the outlet apologised for the incident and gave her a full refund of S$2.20.

Later, she sought medical attention for her injuries and was prescribed a medicinal mouthwash.

 

Ending her post, Ms Thaipjoy expressed her worries for other customers, such as her daughter, who apparently goes to the store every day after school,

If swallowed and stuck in the intestine, who will be responsible for surgery?

Store refunds in full and extends correspondence

Fortunately, Dunkin’ Donuts seems to have realised its error in mismanaging the incident.

Speaking to MS News, the woman shared that the team at Dunkin’ Donuts had reached out to her. In addition to apologising for the incident, they also asked for a copy of Ms Thaipjoy’s medical report and bill.

Speaking to AsiaOne, a Dunkin’ Donuts spokesperson shared that outlets do not use any glass utensils in their kitchen or stores. As such, they are now conducting an urgent investigation into the matter.

The team further reassured Ms Thaipjoy that the outlet did take her complaint seriously.

Hope customer recovers swiftly and smoothly from incident

It can’t have been a pleasant experience for this customer, who was probably expecting an ordinary afternoon spent enjoying her cake.

Thankfully, Dunkin’ Donuts stepped up to the plate and apologised for the incident.

Hopefully, the customer is recovering well from her ordeal and the eatery will somehow get to the bottom of how this incident occurred in the first place.

Most importantly, we hope the pasty shop will be more careful about its processes in the future to prevent similar incidents.

Have news you must share? Get in touch with us via email at news@mustsharenews.com.

Featured image adapted from Thaipjoy Chua Napatsanan on Facebook.

Sudeshna Dhar

Sudeshna is a lover of all romcoms, especially Gone Girl (2014).

Recent Posts

British man allegedly verbally abuses airline staff at Changi Airport after losing phone, will be charged

He allegedly became abusive when told that he would be taken off the flight if…

17 Mar 2025, 1:06 am

70-year-old motorcyclist sent to hospital after accident with car in Bartley, driver arrested

The female car driver, 30, was arrested for careless driving without due care and attention…

17 Mar 2025, 12:15 am

Ex-national runner Renuka Satianathan dies aged 37, represented S’pore at 2 SEA Games

She was cremated at Mandai Crematorium on Sunday (16 March).

16 Mar 2025, 10:58 pm

4-year-old boy in Japan dies from falling off 3rd-floor hotel window, father left him to go late-night shopping

His father found him on the street and reported the incident to the police.

16 Mar 2025, 5:42 pm

Malaysia Airlines flight forced to turn back after engine catches fire mid-air

The incident is believed to be due to a bird strike.

16 Mar 2025, 5:26 pm