During the recent rainy spell, many Singaporeans might have turned to food delivery platforms like GrabFood for sustenance rather than brave the wet weather.
However, some users may have been unable to find a GrabFood delivery rider a few days ago.
That’s because several riders reportedly experienced a system outage.
Photo for illustration purposes only
Some of them also complained that they’d lost part of their income during this outage.
Mr Mo Junjie, a GrabFood rider, told Shin Min Daily News that he couldn’t enter the system at about 10am on Friday (3 Feb).
The 37-year-old said that was the first time he’d experienced this problem in his three years of working as a GrabFood delivery rider.
At about 12pm, Grab sent a Telegram message to riders acknowledging the log-in problem.
Source: Shin Min Daily News on Facebook
They apologised for the inconvenience and advised riders who’d already logged in to the app not to log out.
Due to the app issues, Mr Mo was unable to start work until 1pm, when the system finally went back to normal.
However, by then he’d already missed the “golden hour” of lunchtime.
The busiest time of the day is usually 12pm, he said, and he can usually fulfil more than 10 orders.
He estimated that he’d lost about S$50 in potential income from the outage.
Mr Mo wasn’t the only one affected, unfortunately.
Another delivery ride, Mr Ho, told Shin Min that he couldn’t log in when he opened the app at 9am.
Other riders told him that they’d been having problems since 6am.
However, the 32-year-old said there were other riders who could log in without problems.
Source: Eatbook
Though there aren’t many orders in the morning, it’s still potential income, he said.
Added to the lunchtime orders that he missed, he estimated that he failed to earn about S$80 during that period.
In response to queries from MS News, a Grab spokesperson said that some driver-partners weren’t able to log in due to a technical problem with the Grab driver app on 3 Feb.
The issue has already been resolved and they’re investigating the root cause, the company said, adding,
We apologize for any inconvenience caused and thank our driver-partners for their patience.
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Featured image adapted from Shin Min Daily News on Facebook and MS News.
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