Frequent GrabFood delivery customers might know that the platform charges a small order fee for orders below a certain amount.
Users are usually resigned to paying up or ordering more food to avoid the charge.
However, some customers have reported being quoted a small order fee of hundreds of dollars and even more than S$1,000.
Source: @sgbengz on Instagram
Grab has since clarified that this was a glitch that has now been resolved.
In a TikTok video posted on Friday (4 Nov), a netizen said her GrabFood small order fee came up to S$1,185.
Source: TikTok
That brought her total order to a whopping S$1,203.60, she said.
Source: TikTok
All that, just for an order of a Buttermilk Crispy Chicken burger and McNuggets from McDonald’s.
Source: TikTok
The OP even quipped that they must think she’s Elon Musk, who just bought over Twitter.
Source: TikTok
It also caused people to joke that the extra charge was a “risk fee for entering Yishun”.
Source: TikTok
She wasn’t the only one. Social media lit up tonight with screenshots of exorbitant GrabFood small order fees.
That included S$790.10 for pork ribs which cost S$9.90.
Source: @sgbengz on Instagram
And S$785.45 for an order of chicken wings that cost just S$14.55.
Source: @sgbengz on Instagram
A customer said he was quoted S$1,182 for a S$17.95 order from McDonald’s Tampines — a distance of 1.9km.
Source: Facebook
Another netizen was quoted a small order fee of S$1,154 even though he ordered S$45.10 worth of food from McDonald’s CompassOne.
Source: Facebook
In response to queries from a customer who said he was quoted S$753.90, Grab apologised for the experience.
Source: Grab on Facebook
They also said the issue had been resolved and asked customers to reach out to them for any feedback or inquiries.
Other replies from the company advised users to restart their devices and try again.
Source: Natt Natt on Facebook
On Thursday (3 Nov), just a day before the incident, something about Grab’s small order fee was pointed out on Reddit by an eagle-eyed netizen.
They noticed that the platform had increased the minimum order amount necessary to avoid paying the small order fee to S$12.
Source: Reddit
The minimum basket value was S$8 when it was first implemented in March 2020.
It’s uncertain whether the glitch experienced on Friday night was related to the increase in minimum value or not.
However, it’s quite certain that a small order fee of over S$1,000 will definitely put people off, so thankfully the glitch has been rectified.
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Featured image adapted from Facebook and Eatbook.
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