A common habit when travelling somewhere is to book our hotel accommodation online in advance.
Unfortunately for one man in Malaysia, he only discovered the room he booked was unavailable when he arrived.
That’s because the hotel had already closed down.
Thankfully, he managed to get a refund later.
Twitter user @iRaesmee aka Raes posted about the incident on 18 Mar.
He explained that he’d booked a hotel at a local Malaysian hotel chain from Friday (17 Mar) to the next day, 18 Mar.
It was a temporary stay in Nilai, Negeri Sembilan.
Source: @iRaesmee on Twitter
But to his shock and surprise, when he arrived, the hotel appeared to be closed.
He attached pictures showing his reservation, as well as a video of the hotel when he arrived.
The hotel’s first floor, where the reception would usually be, was dark and none of the lights in the rooms was switched on.
Source: @iRaesmee on Twitter
Even more disconcerting was the fact that the front door had been bolted with a chain.
Source: @iRaesmee on Twitter
Raes said he then called customer service.
He explained that he had a long journey and just wanted to get some shut-eye.
In a follow-up tweet, he shared that in desperation, he had checked into another hotel.
“I remember wanting to sleep in the car. . . but I don’t feel safe.”
The room he received reportedly smelt of cigarette smoke and had a stained toilet, a loose doorknob and toilet door, as well as unclean sheets.
He also paid RM100 (S$30) in cash.
After having to stay in a hastily arranged hotel room for the night, Raes bemoaned his bad luck.
However, he managed to receive a refund after speaking to a customer service representative.
The travel booking website reached out and said they would give him a refund for his hotel room due to their mistake, which was a silver lining.
“Thank God,” he tweeted. “After filing a report with Traveloka, I got my money back for the hotel.”
Source: @iRaesmee on Twitter
Raes told MS News that Traveloka has emailed him and said the refund will be processed within five days from 19 Mar.
All rooms on the OYO website for that specific hotel are “sold out”, though there’s no indication that it has closed down.
Source: oyorooms.com
Have news you must share? Get in touch with us via email at news@mustsharenews.com.
Featured image adapted from @iRaesmee on Twitter.
Mr Seetoh Kwok Meng was the "most jovial" among his siblings, said Mr KF Seetoh.
The customer wanted to pay in cash only and rejected the rider's request to transfer…
The coroner said this was the first case of its kind he had encountered in…
The brand-new jet suffered a series of technical issues since its first-ever flight on 19…
The Paradise Tree Snake may have misjudged its landing and ended up on the car.
The 69-year-old was reportedly upset over his neighbour's refusal to apologise.