UPDATE (30 Apr, 3.45pm): In response to queries from MS News, an IKEA spokesperson shared that they have been in touch with the customer to offer support and work towards a resolution.
IKEA has apologised for the situation and offered medical consultation, which the customer has turned down as it was a small cut. They will also be reporting the incident to their product developers.
The spokesperson explained that IKEA products uses tempered glass for their products for safety reasons. So, when the glass breaks, they shatter into small cubic pieces and not in long sharp shards like non-tempered glass.
“Sometimes, the tension caused by a strike, knock, or a scratch stays in the glass and a very small impact can cause the glass to shatter in the following hours, or even much later.”
While this is a well-known industry issue, they acknowledge that it can be disconcerting for anyone to experience this. However, they assured that IKEA products undergo comprehensive safety and quality checks so that customers can use them with peace of mind.
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People buy furniture and home appliances from big brands generally for their perceived quality. One would expect that products of a reputed brand come with the assurance that they are safe and well-made.
However, one Facebook user discovered this might not necessarily be true.
A glass cabinet they had purchased from IKEA had allegedly “exploded”, scattering glass shards all over the house.
Source: Facebook
The user took to the Complaint Singapore Facebook page to share their experience on Friday (28 Apr).
This prompted other netizens to share similar stories and give their own theories on what might have happened.
The photographs OP posted showed a glass cabinet that had shattered.
Source: Facebook
In one photo, the person taking the pictures also seems to have sustained a cut as a result.
They alleged that the broken cabinet was the DETOLF glass-door cabinet from IKEA.
In the comments, the OP wrote that they have had the cabinet for about a year before it shattered. They also claimed that IKEA had already compensated the OP with vouchers.
Source: Facebook
Other users also shared similar experiences in the post. One commented that a similar product they owned shattered when there was, fortunately, nobody at home.
The OP also pointed out that those with children should be careful when buying this glass cabinet.
Source: Facebook
The same thing allegedly happened to a different commenter. They shared that fluctuations in the surrounding temperature could cause the glass to expand and explode.
Another user then highlighted that glass products are especially susceptible if they are facing the hot afternoon sun. Apparently, a relative of theirs had the same problem with the same cabinet.
Source: Facebook
Some think the “explosion” could have occurred due to installation issues. One of them pointed out that screws for such products cannot be too tight.
In response, the OP wrote that the installation of their glass cabinet was done by IKEA staff.
Source: Facebook
MS News has reached out to IKEA Singapore for comment.
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Featured image adapted from Facebook.
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