Latest News

Woman Loses S$1.6K iPhone After Lazada Delivery Package Was Allegedly Tampered With, Company Sends Replacement

Delivery Package From Lazada Allegedly Tampered With, iPhone Missing

The arrival of our online purchases can be a very exciting thing.

However, one woman found only disappointment when she opened her package to discover that the iPhone she had ordered was not inside the box.

The wrapping had also allegedly been tampered with.

Source: Facebook

Understandably upset, she quickly contacted Lazada and Speedpost, and made a police report as well.

Lazada has since contacted the customer and said they will send over a replacement.

Woman receives empty iPhone box from Lazada

In a Facebook post on 29 Sep, the woman, Ms Yu, said that the package, which arrived at 3.15pm on 27 Sep, did not contain the iPhone Pro Max 13 that she’d ordered.

Source: Facebook

She had placed her order for the item, which cost S$1624.49, two days earlier on 25 Sep.

However, when the package came, all it contained was an empty box.

Source: Facebook

In her caption, Ms Yu claimed that the wrapper had been “torn internally before it [was] rewrapped again”.

Puzzled, she and her husband called the police, who arrived to take a statement. The couple then filed a police report the next day.

 

Source: Facebook

On 28 Sep, they also contacted Lazada and Speedpost about the issue.

Lazada sends a replacement, investigations ongoing

After the couple reached out to Lazada for a refund request, the company promised that they will look into the incident.

On Monday (3 Oct), Ms Yu’s husband confirmed with MS News that Lazada will send over a replacement for the missing iPhone.

Meanwhile, Lazada is currently still investigating the matter.

Hope investigation will reveal what happened

While the incident highlights the possible dangers of ordering valuable items from the internet, this is not something that should happen to anyone.

At all steps of the delivery process, there should be safeguards in place to ensure that a package isn’t tampered with before it reaches the customer.

Hopefully, the authorities and Lazada will get to the bottom of the matter. In the meantime, kudos to the e-commerce vendor for taking responsibility and sending over a replacement to the couple.

Have news you must share? Get in touch with us via email at news@mustsharenews.com.

Featured image adapted from Facebook.

Jonathan Yee

Jonathan is a bedroom headbanger. His Kobo is never far from him.

Recent Posts

Family in S’pore finds snake on side view mirror mid-drive, netizens quip ‘Snake Year is coming’

The Paradise Tree Snake may have misjudged its landing and ended up on the car.

23 Dec 2024, 4:48 pm

69-year-old man dies after fight with 71-year-old neighbour over bumping into each other

The 69-year-old was reportedly upset over his neighbour's refusal to apologise.

23 Dec 2024, 4:33 pm

Bloomberg issued POFMA order over S’pore GCB transactions article, Govt addresses ‘falsehoods’

False claims include that GCB transactions occur without government checks on beneficial owners' identities.

23 Dec 2024, 3:35 pm

Woman set on fire aboard New York subway train, suspect allegedly watches her burn

The suspect casually watched as the woman became consumed by flames.

23 Dec 2024, 3:14 pm

Elderly man pickpocketed on bus from JB to S’pore, loses S$450 & has S$800 charged to credit card

The thief left the wallet and more than RM200 behind, presumably to mislead the 72-year-old…

23 Dec 2024, 1:38 pm