Singaporeans hoping to cop McDonald’s French Fries Pocket Pouch on Tuesday (13 Aug) were left disappointed as the limited-edition merch sold out within minutes.
Source: McDonald’s
500 pieces of the limited-edition merchandise were set to launch exclusively via the McDonald’s app at 2pm.
However, the overwhelming demand seemingly crashed the servers, leaving most customers unable to redeem the pouches.
Many frustrated fans took to McDonald’s Singapore’s social media pages to vent their disappointment.
One Facebook user claimed the servers crashed just a minute after the launch began.
Source: Facebook
Another reported that their “redemption history” was empty despite their points being deducted.
Source: Facebook
Melissa, a customer who spoke to MS News, shared that she was redirected to an error page when she attempted to redeem the pouch at 2pm.
Image courtesy of Melissa
When she tried again a few minutes later, she received a message stating that McDonald’s servers were “overwhelmed”.
Image courtesy of Melissa
Despite her frustration, Melissa said she would try her luck again on Thursday (15 Aug).
McDonald’s Singapore has announced that the pouches will be available again from 11am on that day.
Unlike the initial launch, where pouches had to be redeemed with points, they can now be purchased for S$7.90 with selected meals.
More information is available on McDonald’s Singapore’s website.
Interestingly, several listings for the French fries pouches popped up on Carousell just hours after the launch.
Source: Carousell
One seller even managed to nab five pieces of the highly coveted accessory and is selling them for S$10 each.
Source: Carousell
In response to MS News‘ queries, a McDonald’s spokesperson said the company was “amazed” by the positive response, which resulted in all 500 pouches getting snapped up at launch time.
The representative took the opportunity to remind customers about the upcoming launch on Thursday (15 Aug), and thanked them for their “enormous support”.
Also read: McDonald’s BTS Meal Packaging Resold On Carousell, Half-Eaten Sauce Goes For $69K
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Featured image courtesy of Melissa and adapted from Carousell.
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