Categories: Latest News

S$6.50 noodles at Seletar Mall come with only 1 fishball, eatery offers to compensate customer

S$6.50 noodles at Seletar Mall served with only one fishball

Although display pictures at food establishments are for reference only, customers would expect them to resemble the actual food servings.

So when a customer discovered a significant discrepancy between the noodle bowl she purchased and its advertised image, she took to social media in exasperation.

The image promised a bowl of overflowing ingredients. However, she found that the noodles were served with only one fishball and one meatball.

Source: Facebook

Since then, the eatery has apologised and said it had offered her another bowl of noodles.

Facebook user says fishball noodles at Seletar Mall didn’t match image

On 2 March, the Facebook user shared her disappointing experience with the COMPLAINT SINGAPORE group.

A picture of her receipt reveals that she dined at the ‘Let’s Eat’ eatery at Seletar Mall. On that day, she purchased a bowl of mini wok noodles for S$6.50 and a S$2 canned drink.

Source: Facebook

The display image gave an impression of the noodle bowl filled to the brim with ingredients.

Source: Facebook

To her dismay, the noodles came served with only one fishball and one small meatball. Adding to her disappointment, it was also missing other ingredients such as an egg that was shown in the display picture.

She also alleged that the staff did not provide ice for her canned drinks, and showed her a rude attitude.

“What kind of service standard is this?” the woman wrote.

 

Eatery offers to compensate customer

Since the incident, the eatery expressed its willingness to provide service recovery.

On 10 March, reporters from 8world News went down to the store to inquire about the situation.

Notably, Xu Zhi Hao (transliterated from Chinese), the eatery’s branch manager, explained that each noodle bowl comes with fixed ingredients. These ingredients match those that were advertised on the display picture.

Mr Xu admitted that the staff may have been too busy on that day, leading to negligence on their part.

“We provide many food options, each with different ingredients. In addition, employees may need to collect money and cook noodles in the afternoon, so they may miss some ingredients if they are too busy.”

He also highlighted that they recently started using ‘water eggs’ for the dish, which break apart once ingredients and soup have been added. Thus, this could explain why Ms Morrisroe thought no eggs were included.

Mr Xu also apologised to Ms Morrisroe and offered to compensate her with another bowl of noodles.

Also read: Customer Pays S$1 Extra For Takeaway Meal As S’pore Hawker Stall Charges S$0.50 Per Dabao Box

Have news you must share? Get in touch with us via email at news@mustsharenews.com.

Featured image adapted from COMPLAINT SINGAPORE on Facebook.

Amber Ang

Amber is an unapologetic fangirl and a huge Swiftie.

Recent Posts

4 winners split S$13M TOTO jackpot on 14 Nov, 1 winning ticket bought from Tong Aik Huat again

Tong Aik Huat also sold a winning ticket for the 21 Oct draw.

15 Nov 2024, 1:39 am

Online model seller in Japan scammed by buyer who returned different kit with pieces cut out

The seller was soured by the experience with Mercari, saying the platform only provided compensation…

14 Nov 2024, 6:57 pm

Woman in Indonesia steals formula milk by placing them between thighs

The woman walked away naturally despite the boxes between her thighs.

14 Nov 2024, 6:20 pm

Leopard in Thailand caught wriggling on zoo visitor’s pickup truck, netizens joke driver should bring it home

The leopard reportedly jumped off the truck once it saw zoo staff approaching.

14 Nov 2024, 5:53 pm

Motorist in M’sia crushed to death after container falls from trailer, lorry driver arrested

The trailer driver made a V sign for the media while being escorted to the…

14 Nov 2024, 5:42 pm