Latest News

Man Counts 7 Tissues From FairPrice Packet Instead Of 10, NTUC FairPrice Urges Him To Contact Them

NTUC FairPrice Urges Man To Send FairPrice Tissue Sample To Assist Investigations

Nobody likes to be shortchanged for something they purchased, even for a product as inexpensive as a packet of tissue.

On Monday (2 Sep), a video was uploaded to All Singapore Stuff’s Facebook page, showing a man finding just 7 sheets of tissues from an NTUC FairPrice packet, instead of 10 as advertised on the packaging.

Source

You can watch the video in full here.

NTUC FairPrice tissues: only 7 sheets instead of 10

At the start of the video, the man claims that his girlfriend had recently bought NTUC FairPrice’s Soft White Facial Tissues.

A frontal view of the tissue packaging shows that it’s supposed to contain 10 sheets of tissues per packet.

Source

He then proceeds to open the packet and starts counting the number of tissues inside.

Source

 

Instead of counting 10 sheets as advertised, the man found that the packet he had came with only 7 sheets.

Source

Towards the end of the video, the man suggested that his girlfriend could have bought it at a discounted price. Still, he remained adamant that she shouldn’t have been shortchanged.

Shortchanged $0.02 worth of tissues

Sensing how triggered the man was in the video, we decided to carry out our own investigation to find out how much exactly he was ‘shortchanged’.

According to NTUC FairPrice’s online store, 16 packets of the featured tissues cost $0.85. This means each individual packet costs just $0.05.

Source

Now, if the man’s girlfriend was shortchanged 3 sheets of tissues, this means she was essentially charged $0.02 more for each packet of tissue she purchased.

Response to NTUC FairPrice tissue issue

We reached out to NTUC FairPrice for their comments, and they’ve gotten back to us promptly.

In short, NTUC FairPrice said they conducted checks on existing batches of the tissues but found no abnormalities. The company urged the customer behind the video to contact them directly to assist with the investigation.

Here’s their full statement:

As a responsible retailer, product integrity is important to FairPrice and we treat such matters very seriously.

Checks on existing batches did not reveal any abnormalities and we have not received any similar feedback. We appeal to the customer who created the video to contact us directly to assist in our investigation and provide a sample of the product for examination.

Customers who are unsatisfied with any product they have purchased from us may return them for a full refund or exchange.

We would like to take this opportunity to encourage the public not to make inflammatory remarks or circulate unfounded or unverified information, which may cause unnecessary public alarm. We also urge the public to be mindful of information spread on social media and online platforms, and encourage all to verify information directly with the source when in doubt.

For clarifications, consumers may contact us at our Customer Relations Hotline at 6552 2722, through email at general.feedback@fairprice.com.sg or post a comment on our Facebook Page at www.facebook.com/thatsmyfairprice/.

Perhaps it was a mistake?

Judging from NTUC FairPrice’s response, it seems that the 7-sheet issue could simply be a packaging mistake. We hope the man will read this, and contact NTUC FairPrice directly so that both parties can work things out.

What do you think of this ‘shortchange’ issue? Let us know in the comments below.

Featured image adapted from YouTube and YouTube

The Must Share News Team

Teamwork makes the dream work.

Recent Posts

Passenger on US flight slammed for bringing Great Dane as ’emotional support’ dog

On the other hand, some said they'd prefer sitting next to a massive dog than…

23 Dec 2024, 10:12 am

Nearly 20 cats abandoned in Bedok flat filled with rubbish, some injured after jumping from windows

Some sustained injuries after jumping from windows, while others starved to death.

23 Dec 2024, 9:52 am

Continuous heavy traffic expected at S’pore-JB checkpoints till end of 2024: ICA

A record of more than 553,000 travellers crossed both checkpoints on 13 Dec.

22 Dec 2024, 7:25 pm

H5N1 poses ‘highest risk’ of becoming next pandemic, S’pore health authorities monitoring situation

There has been no year-end Covid-19 wave, as had been expected.

22 Dec 2024, 6:42 pm

Wagyu beef worth S$5,700 found in car entering JB from S’pore, M’sian driver arrested

The beef was imported without a veterinary health certificate and halal certification.

22 Dec 2024, 5:40 pm

Long queue forms at Jalan Besar Stadium for tickets to ASEAN Championship semi-final

One fan started queueing as early as 7am.

22 Dec 2024, 4:50 pm