UPDATE (30 May): The OP updated that Genki Sushi will waive her entire bill by rebate via voucher. In addition, her membership will be upgraded to Premium, and she’ll receive a S$100 gift voucher.
In the email seen by MS News, the customer service team stressed that they take this matter seriously, and has instructed kitchen crews at all outlets to take extra precaution when preparing food.
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When dining out, checking for any abnormalities in your food before consuming it is always advisable.
One customer recently learnt this the hard way when she bit into a plastic shard while eating a tuna salad sushi at Genki Sushi.
Disappointed by the discovery, her partner recorded the incident and took to TikTok to share about the issue.
@theorginalclaris Sushi date turned into sushi disappointment. Was having dinner at Genki Sushi Singapore. Huge piece of hard plastic was found hidden in the Tuna Salad sushi and cut @Toh Jaybian inner cheek 😩 @Genki Sushi SG please explain ! #dinner #foodcontamination #ticktoksingapore #fyp #fypシ #genki #genkisushisg ♬ Oh no Oh No (Cover) – Leasis
Genki Sushi has been alerted, and they offered a 10% discount off the total bill as compensation.
The OP told MS News that they were dining at the Bugis+ outlet last Thursday (25 May), where they ordered tuna salad inari, a type of sushi wrapped in tofu skin.
She shared in the comments that she started filming the incident as her partner’s face changed after biting into the dish.
As her partner has “bad luck with fish bones”, she started filming the video as a joke.
But to their horror, the object her partner bit into was not a fish bone, but a rather large plastic shard.
Source: @theoriginalclaris on TikTok
Describing the shard as “a huge piece of hard plastic” in the caption, the OP revealed that it even cut her partner on her inner cheek.
The manager of the outlet confirmed that the plastic shard came from the packaging of the tofu skin.
Source: @theoriginalclaris on TikTok
They said staff preparing the inari sushi likely forgot to remove the packaging properly due to a large number of orders.
However, the OP took issue with the way the staff responded, as it gave the impression that “they could not be bothered”.
“I was stunned and didn’t know how to react. We also shared with her that the plastic piece grazed my partner’s inner cheek and left a cut.
“In her words, there was nothing she could do but replace the sushi item,” she said.
After the incident, their appetites were affected, so they promptly left.
The OP noted Genki Sushi offered the couple 10% off their bill as an apology for the incident. However, they decided to call her on Monday (29 May) morning to let her know they were looking into the incident and would get back soon.
“There was also some form of reimbursement mentioned,” she said. However, she stressed that reimbursement wasn’t her main concern.
“The reimbursement doesn’t matter to us. It is more of the food safety standards,” she told MS News.
MS News has reached out to the sushi chain for comment. However, it can be noted that they also left a comment on the video offering “sincere apologies”.
Source: TikTok
They also reassured her that food safety and quality “has always been [their] top priority”.
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Featured image adapted from @theoriginalclaris on TikTok.
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