While taking a taxi is pricier than public transport, it is much more convenient.
Unfortunately, miscommunications can arise between passengers and drivers from time to time, making for unpleasant experiences.
After one such experience, a lady took to Facebook to share her predicament with a Ryde driver last Saturday (6 Nov).
The driver had allegedly shouted at her and cancelled the ride when she inquired about his location. She was then stuck with a cancellation fee.
Ryde has since responded that it was a miscommunication and granted the lady a refund.
According to the lady’s Facebook post, she booked a Ryde car on Saturday (6 Nov) at around 7.41pm.
She proceeded to text the driver her exact location since there were 2 sides to the carpark.
When the driver did not reply, she called him to make sure he knew where she was.
However, the “rude” driver allegedly shouted at her, hung up, and cancelled the ride.
The lady was then charged a cancellation fee of $4.30, despite not cancelling the trip.
Following the incident, she tried to contact Ryde multiple times but to no avail.
She then decided to post about her predicament on Facebook to inform others.
The lady elaborated that it was not about the money but about how Ryde treats its customers.
In response to MS News’ queries, Ryde said they looked into the matter and refunded the passenger the cancellation fee of $4.30.
Additionally, they called the driver to investigate the matter. The driver said there had been miscommunication due to the rainy weather and offline arrangements about meeting at the sheltered point.
Ryde has since resolved the issue on their back end.
The company emphasised that it is their protocol to issue a warning to drivers who abuse the ‘Waiting Time’ button or are rude to passengers.
Ryde assures customers that they are committed to being better and creating a safe and efficient ecosystem for all.
We’re glad that Ryde was able to refund the passenger and resolve the issue with the driver.
Miscommunications are bound to happen but it is important for all parties to be patient and understanding towards one another.
Hopefully, Ryde will also improve its system and communications with customers so such incidents will not happen again.
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Featured image adapted from Vulcan Post and RYDE on Facebook.
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