Social Issues

Orchard Spa Clarifies They Welcome All Helpers, But Consent Letter From Employers Required

BelleCare Spa In Orchard Requires Employers To Sign Consent Letter For Helpers

Earlier today (4 Oct), news of a beauty spa in Dhoby Ghaut allegedly turning away a helper as a customer had gone viral.

The incident at BelleCare had prompted the helper’s employers to post their grievances on social media.

The owner of BelleCare, who declined to be named, reached out and clarified the standard operating procedure at the spa.

Stressing that all helpers are welcomed, BelleCare simply requires helpers to produce a consent letter signed by employers to verify the purchase.

Consent letter requirement is long-term practice at spa

Speaking to MS News, the owner clarified that it’s a longstanding practice at the spa to only accept helpers once they have consent letters from employers.

Source

Due to their strategic location, she said they regularly encounter helpers who come in with their boyfriends after their employers have bought facial packages for them.

The helpers’ employers often bring them here to buy packages as reward, she shared.

But after some time, some helpers will come back with boyfriends to make use of the packages.

Some even ask their boyfriends to buy more packages for them, the owner related, adding that this has happened many times before.

 

Not keen to deal with helpers going behind employers’ backs

The owner emphasised that she wasn’t keen on accepting helpers who go behind their employers’ backs in such a manner.

We try not to deal with helpers like this. Our practice has been going on for a while, some employers appreciate us looking out for them.

She told MS News she tried explaining this to the helper’s employers yesterday, but they were apparently quick to call this practice “old-school”.

She also explained that she had tried to include the consent letter under the spa’s T&Cs on Fave , but was apparently rejected as it gave the impression of having customer bias.

Students below 21 need consent letters too

Helpers aren’t the only ones who have to produce consent letters. The owner pointed out that students under the age of 21 need consent letters from parents too.

Additionally, she remarked,

We don’t accept customers who have sinus, fever, or even eczema at the spa as well due to health reasons.

As long as one is healthy and adheres to the spa’s conditions, the owner said “all races are accepted.”

Spa’s customer database is international

The owner said she understands that as a business, it’s impossible to please everyone.

There are customers who will like and dislike you for what you do.

But at the end of the day, she assures that there’s no discriminatory service at her establishment, and that her customer database is international.

Best intentions seemingly taken the wrong way

While it looks like the spa has the best intentions, perhaps they were simply taken the wrong way.

Hopefully, the helper and employers affected will consider producing a consent letter, instead of forgoing the package entirely. They have already paid for it either way.

What do you think of the consent letter practice? Let us know in the comments below.

Have news you must share? Get in touch with us via email at hello@mustsharenews.com.

Featured image adapted from Fave.

Amanda Yeap

Amanda is obsessed with wet tissues, especially 100% antibacterial bamboo organic ones. She also likes to use them to chope tables at eateries.

Recent Posts

Underage teen in S’pore buries stillborn in house yard, police digs up bones during investigation

The coroner said this was the first case of its kind he had encountered in…

23 Dec 2024, 7:05 pm

M’sia Airlines grounds new Airbus just days after maiden flight, cites technical issues

The brand-new jet suffered a series of technical issues since its first-ever flight on 19…

23 Dec 2024, 6:17 pm

Family in S’pore finds snake on side view mirror mid-drive, netizens quip ‘Snake Year is coming’

The Paradise Tree Snake may have misjudged its landing and ended up on the car.

23 Dec 2024, 4:48 pm

69-year-old man dies after fight with 71-year-old neighbour over bumping into each other

The 69-year-old was reportedly upset over his neighbour's refusal to apologise.

23 Dec 2024, 4:33 pm

Bloomberg issued POFMA order over S’pore GCB transactions article, Govt addresses ‘falsehoods’

False claims include that GCB transactions occur without government checks on beneficial owners' identities.

23 Dec 2024, 3:35 pm

Woman set on fire aboard New York subway train, suspect allegedly watches her burn

The suspect casually watched as the woman became consumed by flames.

23 Dec 2024, 3:14 pm