With more than 40 days into the ‘Circuit Breaker’, Singaporeans are getting used to routine temperature screenings at the entrances of retail stores, malls & supermarkets.
The situation was the same in Thailand, where shoppers are required to have their temperatures checked when they enter a store.
However, in a Facebook video posted on Friday (15 May), a 7-Eleven staff member was seen spraying sanitiser onto a customer’s face after mixing up the disinfectant with the thermometer she was holding.
The post was also uploaded with this caption:
Source
Netizens, however, quickly forgave the staff member, stating it might have just been an honest mistake due to muscle memory.
In the viral CCTV video which has since garnered over 60,000 shares, a customer was seen walking into the convenience store, instinctively heading to the screening counter.
The female staff had a forehead thermometer in one hand and a disinfectant spray in the other.
After taking the customer’s temperature, the staff picked up the spray bottle while the customer extended her hand, expecting a spray on her palm.
The staff then appeared to spray sanitiser onto the customer’s face which resulted in her clutching her eyes in pain.
Realising the mistake, the store worker appeared anxious and quickly tried to help the customer by leading her off the screen.
She eventually led the customer indoors as observed at the end of the video.
We hope the customer didn’t suffer any serious injuries as a result of the incident.
While some netizens pointed out that the incident could have been a result of long hours of repetitive routines, retail companies could look at mitigating measures — such as requiring temperature-measuring staff to only hold 1 item at a time.
How else can we prevent similar incidents from happening? Share your thoughts in the comments below.
Featured image adapted from Facebook.
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