Tiong Bahru Man Receives $1,184 Electricity Bill In Jan, SP Group Is In Touch With Him

SP Group In Touch With Customer Who Receives $1,184 Utility Bill

Due to the pandemic, there’s been some difficulty making meter readings at flats since last year. That’s had some spillover effects into this year, as companies have been disrupted and this may reflect in customers’ bills.

A couple living in Tiong Bahru had the shock of their lives when they received the electricity bill for the month of Jan 2021.

The bill from SP Group came up to a whopping $1,184.

Source

From both the bill and what the man said, their bill normally comes up to between $100-$200 monthly.

He thus asked if perhaps some process review is required.

Couple staying in Tiong Bahru receives $1,184 utility bill

The man shared that he stays in a 4-room HDB flat with his wife, and only uses the “usual appliances”.

Certainly not a block party every other day, as he quipped.

After enquiring with SP about the bill, he was apparently told that the meter reading was taken in Jan and accounts for 10 months since the previous reading.

The reading turned out to be higher than what they estimated, and thus they added the difference to the bill.

 

Source

Man asks if it’s okay to pay 10 months’ usage in 1 bill

The man has 2 questions regarding the incident.

Firstly, he asked if it is okay to count 10 months of electricity usage into 1 bill.

Secondly, he asked if there should be a review of SP Group’s processes. He noted that there was a gross underestimation of past bills, which were paid.

Hope matter can be settled amicably

SP Group told MS News that they’re currently in touch with the customer to address his queries.

Whatever the result, we hope both the company and the customer can come to an amicable conclusion.

Have news you must share? Get in touch with us via email at hello@mustsharenews.com.

Featured image adapted from Google Maps.

Jonathan Yee

Jonathan is a bedroom headbanger. His Kobo is never far from him.

Recent Posts

Fire in M’sia takes 100 firefighters to extinguish, destroys 7 houses & leaves 21 residents homeless

The residents were left with nothing but the clothes on their backs.

17 Dec 2024, 2:04 pm

Car overturns near Jewel Changi Airport car park, damages stone divider

Four people sustained minor injuries.

17 Dec 2024, 1:45 pm

Man behind viral VivoCity scuffle shares struggles as caregiver for disabled brother

The pair face rude behaviour almost daily, he says.

17 Dec 2024, 1:13 pm

Aunty confronts man allegedly begging for money on MRT train, threatens to call police

She told the man to earn his own money.

17 Dec 2024, 12:26 pm

73-year-old man in Brazil wins S$44.3 million lottery jackpot, dies 25 days later

An autopsy confirmed that he died from cardiorespiratory arrest.

17 Dec 2024, 11:20 am