The manager of Family Mookata said she encountered two such cases recently at the Jurong West outlet.
A witness said the elderly woman appeared unfamiliar with the travellator and was visibly afraid.
There were no reported injuries.
The victim reported receiving a message allegedly from "JPJ Traffic".
The blaze did not affect school operations, said RI principal Aaron Loh.
The family can finally celebrate the Chinese New Year there.
At least 10 motorcycles were reportedly involved in the chain collision.
Darren Fletcher, the under-18s coach, will serve as interim manager.
A father-and-daughter birder duo drove for over an hour in search of the majestic birds.
Their neighbour's irresponsible feeding turned their yard into a favoured spot for local cats to relieve themselves.