IKEA, known for its large variety of products at relatively inexpensive prices, is arguably one of the most popular destinations for furniture buyers.
However, it seems even they aren’t immune from the occasional hiccup.
Recently, a TikTok user claimed that they discovered that baskets they had bought from IKEA Singapore were infested with insects, and even visited an outlet to prove their point.
Source: @wlr1002 on TikTok
IKEA Singapore has since removed the product in question from sale and launched an internal investigation into the case.
On Wednesday (14 Dec), a netizen took to TikTok to share their experience with KNIPSA – a model of woven baskets – from IKEA.
Source: Carousell, for illustration purposes only
According to the OP, they bought six such baskets for a nursery in their house and found them infested with insects.
However, when they contacted IKEA, the person over the phone allegedly claimed that the insects were from the customer’s house instead.
Presumably angered, the OP visited an IKEA outlet and hit a similar KNIPSA basket against the floor.
They then lifted the basket to reveal tiny black bugs crawling on the floor, presumably having fallen from the product.
Source: @wlr1002 on TikTok
The TikTok user invited others to try it for themselves and asked IKEA why the product was still for sale.
They subsequently posted another video showing an email supposedly from IKEA’s customer service.
Source: @wlr1002 on TikTok
In it, the representative said that “it is unlikely that the incident is related with the product itself”.
The email also stated that IKEA has procedures in place to avoid plagues in all their warehouse and supply chains.
In response to MS News’ queries, IKEA Singapore said that it has taken down the item from sale at both its physical and online stores.
A check on their website confirms this, as a search for “KNIPSA” returns no results.
The company has also launched an internal investigation and reached out to product developers in IKEA Sweden for assistance.
Here’s their statement in full:
We were made aware of the consumer video and we’ve launched a deeper internal investigation in this case, which includes cross checking mandates and standard operating procedures relating to compliance and audit quality checks on natural fibre products, from the supplier right up to warehousing and selling in the store. We have strict global guidelines and hence have also reached out to our product developers, IKEA of Sweden, for further assistance. For now, this product has been temporarily removed from the shopfloors of all IKEA stores and online in Singapore.
Our customer relations team has also reached out to the customer and offered to collect the affected product and an IKEA gift card as a gesture of goodwill. The customer is unavailable at the point of contact, but our team is following up closely on this matter.
Other customers who bought the baskets and are uncomfortable with owning them are welcome to bring them back to any IKEA outlet for a full refund. They may also get in touch with IKEA’s Customer Contact Centre.
Have news you must share? Get in touch with us via email at news@mustsharenews.com.
Featured image from @wlr1002 on TikTok.
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