When there’s a mismatch between the customers’ expectations and the actual product, disputes are at times unavoidable.
That was what recently happened at a roasted meat stall in Bukit Gombak when a customer was unhappy with the “little” portion she received and claimed she was “tricked”.
Source: Facebook
Disappointed, she headed back to the stall to confront the owner. After some back and forth, the hawker admitted to his mistake and refunded her.
On Sunday (2 Oct), Facebook user Ms Yap took to the Complaint Singapore Facebook group to share her disappointing experience at the Hua Zai outlet in Bukit Gombak.
According to Ms Yap, she had ordered 19 packets of char siew rice, each with an additional egg for S$5 per packet.
Source: Facebook
However, she was later disappointed upon receiving the portions, which comprised rice, five pieces of char siew, and an egg per packet.
She even shared in the comments that some of her colleagues who weren’t full from the meal had to resort to eating biscuits.
Despite calling the stall multiple times, Ms Yap claimed that nobody picked up her calls.
Angered, she returned to the stall in person to demand answers.
Even though the stall owner “gave all sorts of excuses” at first, he later conceded that he was at fault.
According to Ms Yap, the hawker had given portions worth S$4.20 even though she had requested S$5 portions.
In the end, she received S$15.20 worth of refund, comprising the S$0.80 price difference for 19 packets.
Ms Yap also shared that had initially intended to enter a “long-term arrangement” with the stall, but now vowed never to return to the stall as her trust has been broken.
Speaking to Shin Min Daily News, the manager of Hua Zai Hong Kong Style Roasted Delight shared that the staff on shift that day was a new joiner who had only started working for a week.
He explained that Hua Zai’s char siew rice normally costs S$3.50 and S$4.20 if served with an extra egg.
Unsure of how to “meet the customer’s order”, the new staff merely prepared the original portion.
When the lady returned to express her dissatisfaction, the new staff apologised and gave her a refund.
The manager explained that each packet of char siew rice comes with about 70g to 90g of barbequed pork. He thus pointed out that the portions were not “little”, as Ms Yap claimed.
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Featured image adapted from Facebook and Facebook.
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