Viral

FairPrice Paya Lebar Quarter Mislabels Minced Chicken As Pork, Supermarket Chain Apologises

FairPrice Apologises For Labelling Minced Chicken As Pork, Implements Extra Safety Measures

For customers who adhere to halal requirements strictly, purchasing food that’s permissible for consumption is important. Since they rely largely on labels, one can imagine how shocked this FairPrice customer was when she spotted minced chicken labelled as pork instead.

Source

Noticing the mismatched labels just as she was about to pick up the item, she decided against buying it as a precaution.

Her post regarding her experience later went viral on Facebook, prompting a reply from supermarket chain FairPrice.

Customer notices pork label on FairPrice minced chicken product

Facebook user Star was grocery shopping at the FairPrice Paya Lebar Quarter (PLQ) outlet on Friday (13 Aug) when she decided to buy some minced chicken.

Source

Being a Muslim, she naturally headed to the halal section to find what she needed.

Initially, she didn’t suspect anything amiss as the product carried the usual Pasar label complete with a halal logo.

But upon closer inspection, she spotted a second label for “Pork Loin Slice” which made her do a double-take.

Though the meat product was evidently not pork loin slice, she decided not to buy it as a precaution.

 

FairPrice issues apology for labelling error

Perhaps shaken by the incident, Star shared her experience on Facebook page Complaint Singapore, and her post went viral with over 1,400 shares at the time of writing.

In response, FairPrice also took to Facebook to address her concerns, issuing a public apology.

Source

Explaining that they take the matter very seriously, the supermarket chain claims that they “have put in additional processes to prevent any errors of this nature from occurring in the future.”

They also extended their sincere apology to Star for any offence they may have caused.

Additionally, they appeal to customers who spot any labelling discrepancy to approach staff immediately so they can rectify the issue.

Hope such errors won’t happen again

Since customers depend on food labels for a variety of dietary reasons, any error can possibly be costly for them.

Hence, we hope that FairPrice as well as other food suppliers and retailers will take extra care to ensure that all labels are correct.

We also hope that they’ve rectified the error at the PLQ outlet promptly to prevent confusion for other customers.

Have news you must share? Get in touch with us via email at news@mustsharenews.com.

Featured image adapted from Facebook.

Fayyadhah Zainalabiden

Fayyadhah spends most of her free time wondering why there's nothing fun to do and wastes the rest of her time on Netflix.

Recent Posts

Continuous heavy traffic expected at S’pore-JB checkpoints till end of 2024: ICA

A record of more than 553,000 travellers crossed both checkpoints on 13 Dec.

22 Dec 2024, 7:25 pm

H5N1 poses ‘highest risk’ of becoming next pandemic, S’pore health authorities monitoring situation

There has been no year-end Covid-19 wave, as had been expected.

22 Dec 2024, 6:42 pm

Wagyu beef worth S$5,700 found in car entering JB from S’pore, M’sian driver arrested

The beef was imported without a veterinary health certificate and halal certification.

22 Dec 2024, 5:40 pm

Long queue forms at Jalan Besar Stadium for tickets to ASEAN Championship semi-final

One fan started queueing as early as 7am.

22 Dec 2024, 4:50 pm

Toys“R”Us in Japan sends parcels in plain boxes before Christmas, praised for protecting ‘Santa’s surprise’

The company made the change after parents said they wanted to make sure their gifts…

22 Dec 2024, 4:36 pm

Google Maps helps Spanish police arrest murder suspects caught transporting corpse on Street View

An incredible twist of fortune for the police -- and a stroke of bad luck…

22 Dec 2024, 2:59 pm