A 59-year-old Grab driver in Singapore died suddenly at home on 9 May.
12 days after Mr Soh had passed, the ride-hailing platform sent a letter demanding nearly S$1,900 in outstanding fees, Shin Min Daily News reported.
According to his wife, he had less than S$20 remaining in his bank account.
Grab has since contacted the family and said it would waive the fees as it is part of Grab’s policy to waive outstanding GrabRental charges for driver-partners who have passed on, a spokesperson from Grab noted.
Speaking to the Chinese news site, the 58-year-old widow, Mdm Soh (transliterated from Chinese), shared that her husband has been a private hire driver for almost a decade.
He would usually start work at 3pm in the day and drive until 1am.
At around 5am on 9 May, Mdm Soh discovered that the lights of her home bathroom were lit and thought that Mr Soh was inside.
However, as he did not come out of the bathroom by 6am, she started to feel that something was amiss.
Upon checking the bathroom, she witnessed her husband slumped to one side of the toilet bowl, with blood flowing from his mouth.
Mr Soh was subsequently conveyed to the hospital, where he was pronounced dead due to pneumonia and heart disease.
On 21 May, Mdm Soh received a letter from Grab demanding a total of S$1892.99.
This amount included fees associated with her husband’s car such as rental, repair, towing, and early termination.
She also discovered that he had only S$16.16 left in his bank account and thus hoped that the platform would waive the fees.
A Grab spokesperson told MS News that they are currently in touch with Mr Soh’s next of kin and have confirmed that they would waive the remaining fees for the family.
He added: “We are sorry to hear about Mr Soh’s passing.”
He also highlighted that it is common practice for the platform to waive the car rental fees for drivers who have passed on, once it has received the death certificate and other relevant documents.
Also read: 68-Year-Old Grab Driver Passes Away In Ang Mo Kio Accident Involving Car, Lorry & Bus
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Featured image adapted from Shin Min Daily News on Facebook and Carro, for illustration purposes only.
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