UPDATE (26 Feb, 1.01pm): Yeo’s has apologised to the customer for the inconvenience caused. In a statement sent to MS News, a Yeo’s spokesman said an “abnormal technical glitch during the manufacturing process” led to excess water content in a “very limited batch” of its chrysanthemum tea. This isolated incident resulted in several packets containing diluted chrysanthemum tea.
The company has launched an internal investigation and reached out to the customer, who is satisfied with the explanation offered.
Yeo’s reassured consumers that all its products are safe for consumption and reaffirmed its “unwavering commitment to maintaining the highest standards of quality and transparency throughout our brewing processes”. Customers can contact its customer service hotline at 68496766 (Singapore) or 1300 80 2828 (Malaysia) for queries.
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A woman’s Chinese New Year (CNY) celebrations turned out to be blander than expected when the chrysanthemum tea she bought looked like plain water, she said.
The customer, who bought a carton of 24 Yeo’s chrysanthemum tea packet drinks, also found the drinks tasteless.
Source: Shin Min Daily News on Facebook
Yeo’s has said it is investigating the matter.
The 56-year-old woman, identified as Ms Zheng (transliterated from Mandarin), told Shin Min Daily News that she bought the drinks on 1 Feb.
She spent about S$5 for a carton of Yeo’s chrysanthemum tea from the FairPrice supermarket in White Sands, a mall in Pasir Ris.
Source: Google Maps
Intended for the CNY celebrations, she purchased a total of 24 packets in total — four sets of six packets each.
On the second day of CNY (11 Feb), she opened a set and drank from one packet.
However, the beverage inside tasted bland and tasteless, “no different from plain water”, she claimed.
She took another packet from the same set and poured its contents into a jar, and found that its contents were clear and looked exactly like plain water.
Thinking it was a production error and was confined to only that set, she decided to disregard it.
On 18 Feb she opened another set of packet drinks from the box and found it just as tasteless.
Finally, Ms Zheng returned the carton of chrysanthemum tea to the supermarket last Wednesday (21 Feb).
She was told that the drinks would be sent back to the manufacturer and the retailer would keep in touch with her.
In response to queries from Shin Min, Yeo’s said it was aware of the matter.
The case is under investigation, the company said, and it would provide updates if more details are available.
MS News has reached out to FairPrice and Yeo’s for more information.
Also read: Debris Found In Yeo’s Chrysanthemum Tea From Malaysia & Singapore
Have news you must share? Get in touch with us via email at news@mustsharenews.com.
Featured image adapted from Shin Min Daily News on Facebook and Google Maps.
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