UPDATE (24 Nov): DBS’ digital banking services have been restored as of 2am Wednesday. The bank apologises once again for the inconvenience caused.
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Some customers who wanted to use DBS’ online banking services earlier this morning (23 Nov) found that the bank’s app and website were unavailable.
As seen on DBS’ Facebook page, several customers have notified the bank that their system is down.
DBS has since issued a statement noting that they are working to resolve the issue and apologised for any inconvenience caused.
Those who need to make fund transfers can do so via the PayLah! app.
On Tuesday (23 Nov) morning, some DBS customers found that they were unable to access their accounts through the app.
Apparently, the banking services had experienced “intermittent slowness” since about 10am.
Some customers who tried to log into their accounts through the DBS website also faced the same issue.
Hence, a number of customers took to Facebook to inform DBS about the situation. Most were unhappy as they were unable to make payments, causing much inconvenience.
Noting that the banking services were facing issues for several hours, DBS put up a notice on their Facebook page.
They apologised for the inconvenience caused to their customers and assured them that they are currently working to resolve the issue.
Customers who are facing difficulties can try logging in again later on.
As of 5pm on Tuesday (23 Nov), some customers are apparently still facing issues with online banking services.
Since many transactions are done online nowadays, it is certainly inconvenient for customers when banking services face a glitch.
Hopefully, DBS will be able to get to the bottom of the issue and resolve it soon and prevent it from happening again.
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Featured image courtesy of an MS News reader.
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