In the post-pandemic era, many Singaporeans continue to enjoy shopping online. These e-commerce platforms often have everything for our needs at our fingertips, making shopping more convenient and accessible.
However, a video has surfaced online recently, showing that the process of deliveries may not be as smooth as we think.
In a viral TikTok that has now been removed, a few deliverymen unloaded items from a Shopee Xpress van and threw them roughly onto the ground.
Posting the TikTok on 25 Dec, a netizen shared footage of the startling sight.
In the video, a few deliverymen unload items from a Shopee Xpress van. They then hurl the deliveries into the void deck of an HDB block.
These actions are repeated several times, with nearly all of the deliveries from the van.
Source: TikTok
“Now I know why sometimes my parcel is [damaged],” the OP lamented. He revealed the location of the incident to be Block 3 Haig Road.
However, as of Monday (26 Dec) afternoon, the video has been removed.
Before the video’s removal, it went viral with over 1,000 comments. Many have called out the deliverymen for incorrectly handling the parcels.
Source: TikTok
Some have urged the OP to report the matter to Shopee in Singapore.
Source: TikTok
A seller also commented that such an incident might not be isolated.
Source: TikTok
Her own customers were receiving damaged products, perhaps due to similar behaviour by other deliverymen.
A couple of users further pointed out that other e-commerce platforms also often had this issue with their deliverymen.
Source: TikTok
In response to MS News’ queries, Shopee called the deliverymen’s actions “unacceptable”, stressing that they went against the business’ values and service commitment.
“We have since reached out to our partners to reiterate that all personnel must adhere to our stringent delivery guidelines and service standards, and ensure necessary action is taken to ensure that the utmost care is taken for our customers’ packages,” the company added.
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Featured image adapted from TikTok.
The study monitored the prices of over 100 common hawker food items across 1,700 stalls.
She was one of the five family members arrested on 17 May.
The trials of a Grab delivery rider.
His case has been adjourned to 12 June.
Sparks from a mobile phone are believed to have started the incident.
It is located in Block 1C of the estate.