M1 Users Face WiFi Outages In West, East & Central S’pore, But Engineers Are Working On It

M1 Says Engineers Are Working On Fibre & WiFi Issues

If you’ve experienced WiFi woes this morning as an M1 user, it could be because there were some fibre connectivity issues across the West, East & Central areas of Singapore.

The brand took to Facebook at 8am on Tuesday (12 May), clarifying that engineers were fixing “fibre services” & “resolving the issue”.


The WiFi service disruptions seem to have hit various locations in Singapore affected by disruptions, according to the comments thread on the post.

WiFi problems in West, Central & East S’pore

M1 users first reported problems accessing their WiFi hotspots at home, early Monday morning on 12 May.

Places like Holland Village, Yuan Ching & Choa Chu Kang were among affected areas mentioned by customers who urged M1 to look into the issue ASAP.

Bedok, Yishun, Admiralty customers also reported outages, as they sought to begin their work-from-home or morning routines.

A Tanjong Pagar resident also shared that the WiFi outage had lasted for at least 3 hours prior to M1’s Facebook update.

Of course, M1 staff were prompt in seeking their customers’ understanding as the issues were fixed by engineers.

List of affected locations

Here’s a list of user-provided affected locations, sourced from the comments thread on M1’s Facebook post.

– Woodlands
– Yishun
– Admiralty
– Yuan Ching
– Choa Chu Kang

– Bishan
– Holland Village
– Tanjong Pagar
– Queenstown

– Bedok
– Sengkang
– Tampines
– Pasir Ris

If you’ve been experiencing service disruptions, you can contact M1 on their Facebook page here, or call this hotline for assistance.

An internet connection is crucial to those at home

Now that everyone’s staying home during the Circuit Breaker, we’re all tuning in to Netflix in our downtime or trying to get every colleague to contribute in Zoom meetings equally.

This unfortunately also means that there’s an increased load on national carrier’s fibre networks & service outages may be inevitable — seeing that Starhub users were affected in the previous service disruption.

StarHub WiFi Takes ‘Circuit Breaker’ Too Literally, Interrupting HBL & Netflix Countrywide

We hope that all issues will be resolved soon.

Do follow M1’s Facebook page for further updates on the situation. We hope that their engineers will be able to help restore WiFi to all homes soon.

Featured image adapted from TheSmartLocal.

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