2-meat cai png meal in Canberra contained chicken drumstick & 5 pieces of pork
After ordering two meat dishes for his cai png, or economical rice, at a coffeeshop in Canberra, a customer was dismayed to be charged S$6.70.
However, the stall explained that the steep price was because he had ordered two “premium” dishes, reported Shin Min Daily News.
Source: Augustin Poh via Complaint Singapore on Facebook
Diner orders ‘small’ 2-meat cai png meal from Canberra stall
In a post in the Complaint Singapore Facebook group last Thursday (10 Sept), the customer said he had patronised a stall in Block 105 Canberra Street.
Source: Google Maps
There, he ordered a “small” chicken drumstick and about five pieces of “small meat” with rice, he noted, describing his meal as “so litter (sic)”.
His photo showed a half-eaten drumstick with a few pieces of meat next to white rice drenched with gravy.
Source: Augustin Poh via Complaint Singapore on Facebook
Diner charged separately for each dish
He paid S$6.70 for his meal, he griped.
He also claimed that the staff did not give him a receipt for the purchase and did not know how to reprint one for him.
They eventually had to manually key the transaction into the register to produce a receipt, he said.
According to the photo of his receipt, which was timestamped 6.56pm on 8 Sept, he was charged separately for each dish — S$3.50 for one and S$2.50 for the other.
Together with S$0.70 for rice, the bill added up to S$6.70.
Source: Augustin Poh via Complaint Singapore on Facebook
Customer had ordered 2 ‘premium’ dishes: Stall
When a Shin Min reporter visited the stall, a female employee confirmed that the customer had eaten there on the evening of 8 Sept.
He had ordered herbal chicken drumstick and pork with black bean sauce, which are both “premium” dishes with higher prices, she said.
But the customer had misunderstood and assumed that he would be charged for two standard meat dishes.
A sign displayed at the stall lists the price for two meat dishes as S$3.50+, while the price of a “premium” dish ranges from S$2 to S$5 each.
Source: Augustin Poh via Complaint Singapore on Facebook
New staff may have neglected to warn customer of price
The employee said that customers are usually warned in advance if they order a “premium” dish, but the employee who served him was new.
Thus, they had probably neglected to remind the customer of this, especially since it happened to be the dinner peak period, she added.
As for the customer’s claim that he was not issued a receipt, the employee said the cash register’s system settings were basic — it could display only the price but not itemise individual dishes.
While most customers don’t ask for a receipt, they would issue one when requested, she maintained.
Also read: Customer complains about S$9.30 cai png from Bukit Batok food court, stall reportedly apologises
Customer complains about S$9.30 cai png from Bukit Batok food court, stall reportedly apologises
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Featured image adapted from Augustin Poh via Complaint Singapore on Facebook.
