CASE receives 241 complaints by customers affected by closure of True Fitness & True Yoga
Customers have reported more than S$609,000 in losses from the sudden closure of fitness chains True Fitness and True Yoga, according to the Consumers Association of Singapore (CASE).
In all, 241 complaints have been made over unutilised memberships, packages and services, said CASE President Melvin Yong in a Facebook post on Friday (11 Sept).
Source: Melvin Yong on Facebook
True Fitness & True Yoga under liquidation from 10 Sept
All branches of True Fitness and True Yoga shuttered on Thursday (10 Sept), according to netizens on Reddit who found their outlets in Novena Square and Great World closed.
One user posted a Notice of Closure informing members that the chain was under provisional liquidation with effect from 10 Sept.
Customers were advised to reach out to the liquidators for queries.
Source: Reddit
A similar notice was found outside the Funan mall premises of TFX, which is operated by the group.
Source: Google Maps
Another Redditor shared a notice that said Novena Square had repossessed the True Fitness units on the third and fourth floors on Wednesday (9 Sept) night.
Source: Reddit
Netizens surprised at closures
Some netizens expressed surprise at the closures, including one who said they saw the Great World outlet still open the other day.
Source: Reddit
Others pointed out that the Great World outlet was in fact supposed to shut down on 13 Sept.
Source: Reddit
A user who said they had signed on for a membership till next April had just worked out there the day before, and even knew that they had hired new staff recently.
Source: Reddit
Some claimed that the company’s staff found out about the closures at the same time as customers.
Source: Reddit
True Fitness & True Yoga unable to continue due to liabilities
In an announcement to the Hong Kong Stock Exchange on 10 Sept, parent company Kontafarma China Holdings said the directors of True Yoga and True Fitness had passed resolutions saying they could not continue their businesses owing to their liabilities.
True Fitness and True Yoga come under the True Singapore Group, which also operates TFX and Yoga Edition in Singapore.
All these outlets will cease operations under the creditors’ voluntary winding-up process.
The True Singapore Group recorded revenue of HK$181.2 million (S$29.27 million) in the year that ended on 31 Dec 2025, but a loss of HK$34.3 million (S$5.54 million).
As of that date, it also had net liabilities of HK$405.8 million (S$65.56 million).
According to its unaudited management accounts for the eight months up to 31 Aug, it sustained a loss of HK$19.1 million (S$3.08) during that period, and net liabilities of HK$429.3 million (S$69.36 million) on that date.
It owed Kontafarma group HK$309.7 million (S$50.04) as of the end of last month.
Source: Google Maps
Business faced ‘unprecedented’ challenges in S’pore
Kontafarma said the True Singapore Group faced “unprecedented” challenges, with its fitness business in Singapore continuing to underperform and face significant liquidity pressure.
In particular, it cited increasing popularity of boutique gyms, resulting in “intensifying competition” in the industry.
It also pointed to the higher number of gyms in condominiums and residential developments, as well as online training, mobile applications, video platforms and virtual coaching.
Thus, the fitness business has found it “extremely difficult” to continue amid the “fiercely challenging” market, it added.
CASE concerned over sudden closures
In its post, CASE expressed concern over the impact of sudden business closures on consumers, in particular when consumers had paid for long-term memberships or packages.
It encouraged consumers to exercise caution when making large upfront payments for services, and consider shorter-term payment arrangements if possible.
CASE has reached out to the provisional liquidator and will continue to seek clarification on how affected consumers can arrange to file claims.
Consumers who have unutilised memberships or prepaid packages can call CASE at 6277 5100 or visit www.case.org.sg, it said, adding:
CASE will continue to engage the Government and industry on measures to strengthen consumer protection against prepayment losses.
True Fitness & True Yoga operated 7 outlets in S’pore
True Fitness and True Yoga operated seven outlets in Singapore.
True Fitness’ website lists three outlets at Djitsun Mall in Ang Mo Kio, NTUC Income@Tampines Junction and Velocity in Novena Square, but does not list its Great World outlet.
There was also a Yoga Edition outlet in Novena Square and a TFX outlet in Funan, while TFX and Yoga Edition had joint outlets at CIMB Plaza in Raffles Place and Millenia Walk.
Also read: Royal Secrets Wellness customers lost over S$1M after sudden closure of spa, half above 46
Royal Secrets Wellness customers lost over S$1M after sudden closure of spa, half above 46
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Featured image adapted from Google Maps and Google Maps.
