Customer Allegedly Gets Cardboard Box & Paper Clips For Wallpaper Order
UPDATE (25 Jun, 11.51am): In their latest update to MS News, Shopee claims to have offered the customer a refund and suspended the seller in question.
The customer has since verified the site’s offer for a refund. The article has been edited accordingly.
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Even before the pandemic, many have turned to e-commerce platforms for their wide selection of products.
Not only do they tap on our local supply, but they also allow customers access to goods beyond our shores. Unfortunately, while most have a smooth user experience, it seems mishaps do occur.
Recently, a customer in Singapore ordered a roll of wallpaper from a seller on Shopee.
But to his horror, the products that arrived were a carton box and paper clips.
Disgruntled, he requested a refund and took to Facebook to caution others against a potential hoax.
Receives cardboard box for wallpaper order
In his Facebook post on 23 Jun, Mr Lim, a customer in Singapore, said he ordered a roll of wallpaper worth $17.02 from an online seller in Indonesia.
However, the wallpaper did not make its way to Mr Lim. Instead, he received a rundown cardboard box with a few paper clips.
As such, the distraught customer requested a refund from the seller and is still awaiting their reply.
Responding to MS News‘ queries, a Shopee spokesperson said they have immediately reached out to Mr Lim upon learning the incident.
The company has since offered Mr Lim a full refund and suspended the seller in question.
Speaking to MS News, Mr Lim has verified Shopee’s refund offer for his order on 14 Jun.
Netizens advise caution when placing orders online
Replying to Mr Lim’s post in the comments, netizens offered some suggestions regarding online shopping.
One stresses the importance of browsing the seller’s reviews section before placing an order instead of focusing on where the seller is based.
Some also advised customers to carefully inspect their items upon delivery before indicating the reception electronically.
Hope customer gets refund
We hope Mr Lim successfully secures a refund if the claims are true.
Aside from the monetary cost, efforts spent waiting for the order and appealing for a refund can be taxing, too.
We hope the e-commerce site carries out a thorough investigation and prevent further occurrences from happening.
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Featured image adapted from Shopee and Facebook.
