Delivery rider offers compensation after spilling S$6.40 drink, customer blames poor packaging instead
One Malaysian rider encountered an unfortunate mishap when his customer’s drink tore through the delivery bag and spilled all over the road.
Fortunately, the customer showed him some much-needed kindness, refusing compensation out of his own pocket.
Drink spills after damp paper bag tears
On 26 April, Threads user @sherazuraa posted about the incident.
She had ordered an iced chocolate drink for RM20 (S$6.40) from American coffee chain The Coffee Bean & Tea Leaf (CBTL).
Later, she received a call from the Grab delivery rider and assumed he wanted to confirm her address.
Source: @sherazuraa on Threads
Instead, the rider informed her that her drink had been spilled while he was heading to her house.
Condensation from the drink had soaked through the bottom of the paper bag. The bag subsequently tore, sending the drink falling to its doom on the road.
Customer refuses compensation due to limited salary of delivery rider
The driver apologised profusely for the spill and offered to buy another drink out of his own pocket.
However, the customer refused the compensation, saying that her husband used to be a delivery rider as well.
Source: @sherazuraa on Threads
She thus knew that the drink would cost a good chunk of the rider’s daily salary.
Additionally, she placed 100% of the blame on the paper packaging for causing the spill.
Translation: That’s right. 100% wrong packaging.
Source: @sherazuraa on Threads
Coffee chain director in Malaysia promises better packaging
Amar Shah, Managing Director of CBTL Malaysia, replied in the comments that CBTL would reimburse the drink to the customer.
Source: @amarshah_cbtl on Threads
“We will also be moving towards better packaging for all aggregator and takeaway orders as this is NOT negotiable,” he stated.
Lastly, he told the customer to keep up her kindness.
The customer also mentioned in the comments that she reported the incident to Grab and received an immediate refund.
In response to a worried user, she explained that the rider would not be punished by Grab as it was the packaging’s fault.
Others widely praised her for showing compassion to the responsible delivery rider by not getting angry or accepting compensation.
Also read: Customer in Thailand rejects 100 packs of chicken rice, locals swoop in out of compassion
Customer in Thailand rejects 100 packs of chicken rice, locals swoop in out of compassion
Have news you must share? Get in touch with us via email at news@mustsharenews.com.
Featured image adapted from @sherazuraa on Threads.
