Delivery driver in Singapore alleges teacher yelled about wrong order, says he was suspended for three days
A delivery driver alleged that a tutor yelled at him for delivering the wrong order. The driver said that this resulted in him being suspended for three days.
The driver said that although he attempted to explain his side, the teacher continued to raise his voice while recording a video of the driver.
In an exclusive with MS News, the Original Poster (OP) shared his unfortunate experience.
He said that although he has faced tough customers in the past, the customer’s attitude was one of the “worst” he has seen.
Driver says customer claims he was given wrong order
In a post on Complaint Singapore on (23 Aug), the OP shared that the customer ordered McDonald’s from the Shell Hougang outlet via foodpanda.
The OP said that the incident occurred on 22 Aug between 1pm and 2pm.
According to the OP, the customer is allegedly a teacher from Kensington Square.
Source: Complaint Singapore on Facebook
The OP said that upon arriving at the drop-off location, the customer accused him of taking “1 hour and 30 minutes”.
In addition, he added that the customer complained that the order was wrong.
The OP shared with MS News that the total delivery time on his end was around “15 minutes to 20 minutes”.
Following that, the OP claimed the customer “started raising his voice” at him.
The OP said that he responded that he was the only delivery guy and the issue should be taken to the vendor.
Source: Lukas Blazek on Pexels, for illustration purposes only
OP says new part-time employee at McDonald’s was working that day
The OP said that, apparently, many riders had cancelled the order before he eventually received it about 15 minutes later.
He added that when he went to pick up the order at McDonald’s, he was confused by the different bags placed on the table.
Source: Darya Sannikova on Pexels, for illustration purposes only
According to the OP, there was a new part-time worker at the McDonald’s outlet.
The OP stated: “I showed him the two orders I was collecting, and he handed me five to six McDonald’s bags and told me it was ready to go.”
Source: Erik Mclean on Pexels, for illustration purposes only
OP alleges customer threatened him
The OP said that during the incident, the customer allegedly took a video him and told him to “better don’t Stomp”.
Speaking to MS News, the OP added that he called the police, but they were unable to resolve the situation.
Source: Yousuf Arafat Shanto on Pexels, for illustration purposes only
The OP told MS News: “My money got deducted and got suspended for three days, making me lose almost S$700 to S$800 of income.”
Went back to McDonald’s to dispute
The OP said he would have been “willing to go back and resolve it” if there had been a genuine mistake.
However, he felt there was no need for the customer to have shouted at him or spoken to him in such a disrespectful manner.
We are delivery riders simply doing our jobs. Earning a few dollars does not mean we deserve to be treated like this.
The OP clarified that he returned to McDonald’s, but the new employee had already left.
OP provided feedback to foodpanda
In the same post, the OP shared some screenshots of his feedback to foodpanda regarding the incident.
Source: Complaint Singapore on Facebook
The screenshots show that the OP gave feedback about the customer’s alleged rude attitude. The agent advised the customer to contact the Help Centre, as the payment had already been made.
Source: Complaint Singapore on Facebook
The OP said that because of the customer, he lost three to four days’ worth of income.
Through this incident, he hoped for more graciousness and respect towards delivery drivers.
Speaking to MS News, the OP said: “We are not for customers to shout at, be rude to, blamed at if the vendor gave the wrong order. We are just doing our job to deliver.”
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Featured images adapted from Erik Mclean on Pexels and Complaint Singapore on Facebook.