Haidilao Singapore Now Allows For Online Reservations At 6 Outlets

Haidilao is the go-to hotpot restaurant for many Singaporeans, given its plethora of ingredients, attentive service, and of course, the countless ‘freebies’.

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However, it’s popularity also presents a problem for customers — the waiting time can be pretty insane, especially during busy meal hours.

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That, my friends, may be a thing of the past.

On Friday (10 Jan), Haidilao Singapore announced its “long-awaited” – ha-ha – online booking system, which allows diners to secure a table without having to wait mindlessly outside the physical outlet.

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Haidilao online booking available in 15-minute intervals

As of the time of this article, the online booking service is only available for 6 of the 12 outlets in Singapore,

These are the outlets:

  • [email protected]
  • Century Square
  • Clarke Quay
  • Paya Lebar Quarter Mall
  • Sun Plaza
  • The Seletar Mall

Booking timings are available in 15-minute intervals from as early as 10.30am.

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We, however, found that almost all the booking timings are before 6pm, so you’ll likely have to queue physically if you’re heading over for dinner.

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The Clarke Quay and Century Square branches allow for bookings well past midnight, perfect for those famished after spending the night painting the town red.

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Bookings can be made a week prior to the actual Haidilao meal

For most outlets, bookings can be made up to 1 week prior to the meal.

The Clarke Quay and Century Square branches, however, allows for booking a whole month before the actual meal.

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To access the booking website, simply click on this link, or scan the QR code at the bottom of this poster:

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Kudos to Haidilao for the much-welcome booking system

From iPad menus to robotic waiters, Haidilao has always been known to improve its customers’ experience by introducing technology.

Robot waiters tag team to serve guests in Beijing
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In this case, we are glad they have implemented a system which will potentially save customers from the long agonising wait outside the store.

What changes do you hope to see in Haidilao make in the future? Share them in the comments below!

Featured image adapted from Facebook