New Singapore Airlines Fare Scheme Complicated And Confuses Customers

Think Singapore Airlines (SIA) and ideas of “premium” and “world-class” would have been the first thoughts that come to people’s head.

A budget airline would be the last thing anyone would associate our national carrier with.

Yet, with the new ticket fare system released by SIA in Dec 2017, we’re not so sure if SIA is a full-fledged carrier anymore.

3 fare rates for 3 Economy Class types

The new fare scheme will roll out from 20 Jan 2018, and feature 3 fare types for Economy Class tickets — Lite, Standard, and Flexi.

Each type of ticket entitles the holder to different privileges and allowances:


Of course, each type of ticket has a difference price point, with customers paying less under the Lite scheme as opposed to choosing the Flexi scheme.

According to SIA, the new scheme will help customers pay lower fares:

Now with three distinct fare types, you’ll be able to select the combination of fares, privileges and flexibility that best meets your requirements, so you’ll only pay for exactly what you want.

Which also means, if you want more privileges, you’ll just have to pay for it. Just like budget airlines.

Paying for seat selection on a world-class airline

Soon, paying for where you want to seat will become a reality — unless you pay for the higher ticket tiers.

Passengers will have to pay USD 5 to choose their seats under the Lite ticket scheme, while the ability to choose your own seats is complimentary on the Standard and Flexi schemes. First row seats will also be add-on for passengers not paying for the highest ticket tier.

Previously, seat selection was complimentary on all classes aboard Singapore Airlines.

Not all hope is lost though. Passengers may still choose their preferred seat for free when online check-in opens 48 hours before the flight.

Good to know a lobang exists.


Services rendered are still the same

While navigating through ticket schemes becomes more tedious, passengers are still provided in-flight food, entertainment, and service. All of which is a known standard on Singapore Airlines.

Let’s such hope that whatever they plan on the ground will not tarnish what SIA has achieved in the air.

Feature image from Facebook and SIA